Systems Administrator (Nortel/Avaya/IT Support) with Security Clearance

Company: Computer World Services Corp
Location: Alexandria
Posted on: March 28, 2020

Job Description:

Job Description Job Description Provide IT support services for the USCG TISCOM Base Systems Support Branch (BSS), located at in Alexandria, VA. The scope of these tasks include the management and maintenance of telephony equipment and systems, and locally-supported IT equipment and systems for both the Sensitive But Unclassified (SBU) network and Secret Internet Protocol Router Network (SIPRNet). Provide support of comprehensive enterprise touch-labor functions for systems administration, incident management, account management, problem management, and request fulfillment using USCG ticketing system to resolve tickets that are locally created and transferred to field support from the Service Desk or other support organization. Key Tasks and Responsibilities * Nortel/Avaya phone system: * Build, replace, troubleshoot phones (Nortel IP phones) * Build and test Call Trees for telephone systems * Conduct system backups * Create/maintain voicemail and perform resets * Route analog phone lines via copper wire pairs * Network switches and infrastructure: * Enable/disable switch ports * Troubleshoot, configure, and deploy new switches * Identify power requirements and coordinate site facilities support * Install new copper/fiber cabling to support data and voice communications networks as needed * IT Equipment (Computers, Fax, Copiers, and Printers): * Install hardware/software and troubleshoot issues on CGOne computer systems * Conduct Windows image deployment (initial configuration) * Work with vendors to provide support and warranty replacements * Provide support and training to end users * Troubleshoot copier and MFP network connectivity * Servers: * Perform routine maintenance, backups, and restores on servers as needed * Identify power requirements and coordinate site facilities support * Document all requests and work efforts utilizing the Coast Guard ticketing system Job Requirements Education & Experience * Minimum 4 years of experience working in network, systems, or telecommunications management operations * Demonstrated 3 years of experience providing technical support to analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. * Strong understanding of Administrate infrastructure, including firewalls, databases, malware protection software and other processes. * Demonstrated ability to review application logs. * Demonstrated ability to create and verify backups of data. * Demonstrated ability to perform data collection integrity and validate proper results. * Demonstrated ability to manage the configuration and operation of client-based computer operating systems * Demonstrated ability to monitor the system daily and respond immediately to security or usability concerns. * Demonstrated ability to respond to and resolve help desk requests. * Demonstrated ability to upgrade systems and processes as required for enhanced functionality and security issue resolution. * Demonstrated ability Install and test computer-related equipment. * Excellent written, verbal, and presentation communications skills. Certifications * Candidate must possess DoD 8570 IAT Level II certification (CompTIA Security+ CE or equivalent) * ITIL Foundation certification is desired Security Clearance * US Secret (T3) or higher security clearance is required (may start work with Interim Secret) Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) * None EOE AA M/F/Vet/Disability EEO is the Law: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Keywords: Computer World Services Corp, Alexandria , Systems Administrator (Nortel/Avaya/IT Support) with Security Clearance, IT / Software / Systems , Alexandria, Virginia