Assistant Store Manager
Company: Westminster Store (Westminster, Maryland)
Location: Marriottsville
Posted on: May 3, 2024
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Job Description:
Our regional headquarters are located in beautiful Frederick
Maryland where the region is currently comprised of 9 retail
stores, 2 warehouse locations and has roughly 300 employees. We
hope to expand our retail footprint and believe we have capacity
for upwards of 15-20 stores within our territory. This is a unique
opportunity to work in a smaller region, but have the support and
infrastructure of one of the largest Goodwill's in the network,
Goodwill of Central and Northern Arizona (GCNA). After the merger
in 2020, Goodwill of Monocacy Valley has been able to grow retail
revenue and stabilize operations with the support of GCNA's
innovative best practices. 200 Baltimore Boulevard Westminster
Maryland, 21157,Position Description: Leads the daily operations of
the sales floor at a Retail Store location for Goodwill of Central
and Northern Arizona (GCNA) and its affiliated entities to help
fund the Goodwill mission of ending unemployment. Assists with
leading production room as appropriate. Key responsibilities
include people leadership, store operations, customer service,
financial management, inventory control, donation processing, and
training and development of store Team Members. Essential Duties
and Responsibilities: Develops and executes retail operations plan
to achieve daily, monthly, quarterly, and yearly goals for
operating income, revenue, and production. Monitors product levels
(floor work, as-is, recycle, trash, seasonal back stock) daily to
achieve bottom line sales budget against targets. Ensures payroll
costs and operating costs are managed to budget. Ensures Team
Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an
appropriate solution. Ensures store locations are clean, well-kept,
and reflect the Goodwill brand appropriately. Partners with
community businesses and organizations to promote Goodwill mission.
Serves as a Goodwill ambassador to the community. Leads the
day-to-day operations of the sales floor. Ensures that Retail Store
Associates and Customer Service Manager are well-trained and
fulfill their duties and responsibilities. Acts as a key holder for
the store, closing shift manager, and backup to the Store Manager.
Processes complex sales transactions, including customer returns.
Ensures that Team Members are operating per company standards and
procedures. Will need to travel to other GCNA locations in order to
assist other stores and to attend personal training and development
classes. Transfers to different stores at any given moment due to
business needs. Partners with support areas (Asset Protection,
Human Resources, Safety, Finance, etc.) to further business goals
and ensure compliance with applicable policies, procedures, and
regulations. Builds a high-performing team. Responsible for
performance management (coaching, discipline, performance
improvement plans, and annual reviews), staffing, compensation, and
development of Team Members. Plays critical role in driving company
culture change efforts and change management processes. Models
Goodwill Core Values - Trust, Collaboration, Engagement, Ownership,
and Innovation. Performs other related duties, as assigned. Minimum
Qualifications (Education, Experience, Skills): High School
Diploma, GED, or equivalent work experience One-year work
experience in Retail Management required One-year customer service
experience required Proficient in Microsoft Office Suite Ability to
pass a background check and drug screen, where applicable for
position Ability to speak and read English proficiently You will be
eligible for a comprehensive Total Rewards package, 1st of the
month following 60 days of employment that includes the following:
5 Medical Plans Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans Vision Plan 401K (Immediate participation upon hire)
Employer Paid Life Insurance Employee Assistance Program (EAP) Paid
Time Off; Sick and Vacation Paid Holidays These are just a few
highlights of our key benefit offerings! Goodwill endeavors to make
our website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Services at 602-535-4000, option 5, or Recruiting@goodwillaz.org.
We consider applicants for all positions without regard to race,
color, religion, sex, sexual orientation, national origin, age,
marital or veteran status, the presence of a non-job related
medical condition or disability, or any other legally protected
status. We will make reasonable accommodation and modification,
including adaptive devices, to assist any person with a disability
to apply for and, if hired, to perform the duties the position they
seek. Assistance could include help in completing on-line
application as well as providing alternative communication, e.g.,
Braille and Large Print. PHISHING SCAM WARNING: Goodwill of Central
and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc.
("GCNA/GIMV") are among several companies recently made aware of a
phishing scam involving con artists posing as hiring managers
recruiting via email, text and social media. The imposters are
creating misleading email accounts, conducting remote "interviews,"
and making artificial job offers in order to collect personal and
financial information from unsuspecting individuals. Please note
that GCNA/GIMV only use company email addresses, which contain
"@goodwillaz.org" or @gimv.org", to communicate with candidates via
email. The company also uses secure tools on our website to receive
data from applicants and would never ask them to submit their
personal banking information to apply for an open job. If you are
contacted by someone about an open job at GCNA/GIMV, please verify
the domain of the sender's email address and that they are asking
you to apply on this website. If you believe you have been a victim
of a phishing scam, please visit the Department of Homeland
Security's Cyber Smart website
(https://www.cisa.gov/be-cyber-smart/campaign) to learn how to
report it.
Keywords: Westminster Store (Westminster, Maryland), Alexandria , Assistant Store Manager, Hospitality & Tourism , Marriottsville, Virginia
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