Seasonal Customer Service Representative
Company: Suburban Propane
Location: Waldorf
Posted on: April 28, 2024
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Job Description:
Overview
We are currently looking for a Customer Service Representative to
play a pivotal role in helping to support excellent customer
service, customer retention and new customer acquisition. As a
Customer Service Representative, you will serve as a main point of
contact for our customers by handling inbound and outbound sales
and service related calls and performing administrative functions
ensuring the highest level of customer service, quality, efficiency
and accuracy in all that you do.
Responsibilities
--- Handle incoming calls and utilize a proactive sales approach
with every customer interaction to uncover additional sales and
service opportunities
--- Maintain an in-depth knowledge of Suburban Propane products and
services, customer account and billing processes, new customer
information, and various policies and procedures related to product
delivery and service
--- Present a professional, confident and enthusiastic image to
develop trusting relationships with all customers
--- Provide high levels of customer account management by properly
setting up and maintaining account information and data
--- Process and coordinate Accounts Receivable, Collections and
Accounts Payable functions and activities
--- Handle administrative, data entry, reporting and reconciliation
around asset and inventory controls and purchasing
--- Coordinate with Customer Service Center (CSC), regional and
corporate employees to ensure high levels of customer service and
achieve operational efficiencies
--- May assist with route forecasting and maintenance and with the
scheduling of daily service work, installation and repairs
Why Suburban Propane? Suburban Propane takes pride in serving our
seasonal employees and does so by offering competitive pay with
sick pay and a 401(k) with company match and immediate vesting
based on eligibility requirements.
Qualifications
Minimum of 3 years of experience in a customer service role
Minimum of a High School diploma or GED preferred
Solid computer skills including Microsoft Office, data entry and
the ability to run and analyze reports
Ability to multi-task and prioritize assignments in a team
environment
As part of our pre-employment hiring process, background checks and
drug screens are performed.
Headquartered in Whippany, New Jersey, Suburban Propane Partners,
L.P. (NYSE:SPH) is a nationwide marketer and distributor of a
diverse array of products to meet the energy needs of our
customers, specializing in heating oil and refined fuels, as well
as the marketing of propane, natural gas and electricity in
deregulated markets. As a national propane industry leader with
over 3,000 employees, Suburban Propane maintains business
operations in 42 states, providing prompt, reliable service to over
one million residential, commercial, industrial and agricultural
customers. We are committed to supporting the growth and innovation
of propane as a sustainable energy source and investing in the next
generation of even cleaner and lower carbon renewable energy
sources.
It's an amazing time to become a part of our team as we expand our
national footprint and
make strides toward a sustainable, clean energy future!
At Suburban Propane, we know that our strength comes from our
diverse and inclusive team of employees who make a difference in
the communities we serve across the country every day. All
applicants for employment shall be considered without regard to
race, religion, color, creed, national origin, ancestry, age,
gender, sex, pregnancy, sexual orientation, gender identity, gender
expression, marital status, physical or mental disability, medical
condition, genetic information, military or veteran status, or any
other classification protected by law.
For more information about our hiring process, please visit:
https://jobs.suburbanpropane.com/our-hiring-process/
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Job Location US-MD-Waldorf
Posted Date 1 month ago (3/11/2024 4:00 PM)
Job ID 2024-12607
Category Customer Service
Position Type Full-time Temporary
Keywords: Suburban Propane, Alexandria , Seasonal Customer Service Representative, Hospitality & Tourism , Waldorf, Virginia
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