Guest Services Supervisor at Scramble Alexandria
Company: Scramble Alexandria
Location: Alexandria
Posted on: August 7, 2022
Job Description:
Job DescriptionScramble Falls Church is hiring a guest services
supervisor to join our team. We are located at 130 E Fairfax
Street. As a Guest Services Supervisor on the Scramble Indoor Play
team, you must be friendly, outgoing, and lead by example to
provide best-in-class play experiences to children and their
families. Great candidates will be enthusiastic, reliable,
team-oriented self-starters excited to step into a fast-paced,
dynamic environment that offers multiple opportunities for personal
growth and advancement. Their responsibilities include running a
brilliant shift and supervising an environment for clean, safe, fun
while motivating others to do the same. This position requires a
high level of motivation and strong communication skills.
Compensation includes Scramble Perks such as discounted food, play,
parties, and retail. Pay is based on experience and includes
participation in the Scramble tipping pool.Duties &
Responsibilities
- Coordinate day-to-day Front of House operations including
reserved play arrivals and departures, café service, retail sales,
and birthday party participation.
- Consistently deliver exceptional customer service, warmly
greeting all guests, engaging them in an authentic and friendly
manner leading to increased repeat customer base
- Implement all established Scramble policies and procedures
including cleaning, health, and safety requirements.
- Maintain a safe and secure playing environment by reinforcing
Scramble rules of play and standards throughout the day, ensuring
safety of all guests, providing correction as needed in a kind but
firm manner, mediating any minor conflicts between children, and
addressing guest concerns effectively.
- Conduct guest transactions for play, parties, café, and retail
purchases using Scramble point of sale and booking systems.
- Coordinate inventory purchasing, inventory management, and cost
containment requirements necessary to ensure profitable
operations.
- Demonstrate ability to adapt, improvise, prioritize and manage
time efficiently.
- Communicate with guests (both adults and children) in a polite,
positive, professional, and informed manner.
- Participate in all staff training sessions and meetings.
Qualifications
- Accustomed to working in a fast-paced environment while
providing exceptional customer service and exhibiting leadership
skills
- Strong interpersonal and communication skills - communicate
clearly and effectively
- Work well with children and parents
- Ability to provide excellent in-person customer service
- Proactive, demonstrating the ability to identify, address, and
resolve problems as well as suggest improvements
- Responsible and dependable with a strong work ethic
- Must be able to commit to 40 hours of work a week during the
hours of 8am to 6pm.
- CPR and first aid training and certification (preferred, but
not required) Education and/or Experience
- Minimum of High School Diploma or equivalent (required)
- Associate's degree, or two years or more of full-time college
coursework equivalent (preferred, but not required)
- At least 1-2 years of experience with childcare, teaching, or
camp counseling
- Retail or food service industry experience
- Demonstrated customer service skills Language Skills Must be
able to read, write, understand, and communicate in the English
language. Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Ability to stand
for long periods of time Walk, stoop, kneel, crouch, or crawl Work
Environment The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Ability to work in a fast-paced environment
Ability to work in a loud high-pitched environment Ability to work
in a multi-tasked environment Scramble is busiest on weekends and
Federal holidays. Successful candidates should expect to work at
least one day each weekend and multiple holidays. Scramble is
closed on Thanksgiving Day, Christmas Day, and New Year's Day.
Keywords: Scramble Alexandria, Alexandria , Guest Services Supervisor at Scramble Alexandria, Hospitality & Tourism , Alexandria, Virginia
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