Food & Beverage Manager
Company: Donohoe Hospitality Services
Location: Alexandria
Posted on: June 25, 2022
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Job Description:
We are always looking for the most qualified and experienced
professionals in the industry. We invite you to view our current
career opportunities and apply.FOOD & BEVERAGE MANAGERPosition
Summary:To manage and supervise all aspects of the food and
beverage operation of the hotel which includes complimentary
services and banquets to ensure success in the areas of finances,
cost control, guest satisfaction and employee satisfaction are
achieved.Essential Functions:1. Supervise and manage the daily
operations of the food and beverage department.2. Ensure that the
level of quality and presentation are being met according to
standards on a daily basis.3. Personally respond to all guests'
comments and complaints to ensure they are being handled in a
timely manner.4. Assist and supervise the purchasing and inventory
functions of the department.5. Train staff for job competency and
ensure they are aware of hotel policies and procedures including
service standards for the hotel and guest brand standards in
regards to service and cleanliness.6. Monitor department to ensure
all brand requirements are being met on a daily basis in both the
kitchen area and front of the house.7. Implement and monitor
staffing levels to ensure guest satisfaction and cost control are
met on a daily basis.8. Assist and supervise the weekly scheduling
process to ensure staffing levels are met based on hotel's weekly
forecast.9. Review standards to ensure department is operating
within brand and hotel requirements.10. Deal with staff inquires
and issues in a timely and professional manner.11. Responsible for
training, supervising, and monitoring food sanitation and safety
procedures in the kitchen and dining area.12. Responsible for
working with the sales department and housekeeping department to
ensure banquets are handled according to BEO requirements and to
the guest's satisfaction.13. Demonstrate positive leadership
characteristics, which inspire employees to meet and exceed
standards and guest's expectations.14. Responsible for hiring,
training, management, development, and evaluation of all food and
beverage employees including managers, supervisors, and line
employees.15. Ensure compliance with all hotel and brand policies
and procedures, as well as, local, state, and federal laws and
regulations.16. Demonstrate the leadership qualities as outlined in
the DHS Leadership Job Requirement ChartEducation and
Experience:Previous food & beverage experience. Previous supervisor
or management experience.Certificate in Food Sanitation a
plus.Skills and Abilities:Clear verbal and written communication
skillsCertified food handlerMust be able to work in a fast pace and
high volume environment Ability to motivate and train employees in
guest services.Additional Responsibilities:Adhere to all work
rules, policies, and procedures established by the hotel, including
but not limited to those contained in the employee handbook.The
hotel operates 7 days a week, 24 hours a day. Department schedules
must accommodate fluctuating business demands and employees may be
asked to work shifts other than those they prefer or normally
work.Short Term Goals:Help improve our guest satisfaction scores to
90% or better by year end.Develop action plans for the department
when departmental guest satisfaction scores fall below last year or
the brand average.Monitor POU costs versus budget to ensure the
department is controlling cost and payroll based on the hotel's
occupancy.
Keywords: Donohoe Hospitality Services, Alexandria , Food & Beverage Manager, Hospitality & Tourism , Alexandria, Virginia
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