Team Case Manager
Company: Richmond Residential Serv
Location: Richmond
Posted on: February 12, 2026
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Job Description:
Job Description Job Description RICHMOND RESIDENTIAL SERVICES,
INCORPORATED JOB DESCRIPTION TITLE: Team Case Manager REPORTS TO:
Program Supervisor/Director LAST UPDATED: April/2024 STATUS &
SALARY: Non-Exempt, Hourly: $21.00 per hour depending on
experience. This position is eligible for a sign-on bonus of $1000
(with stipulations). RRSI offers a shift differential of $1.50 per
hour (in addition to the hourly base rate) for all hours worked
from 4P to 7A. GENERAL STATEMENT OF RESPONSIBILITIES : Provides
case management support for adults with intellectual disabilities
living in community-based settings. Will provide some direct care
and other risk management functions according to the need
presented. Supports Program Supervisors/Directors to enhance the
quality of care through individual choice in accordance with the
agency’s mission. Performs duties with focus on person-centered
services, choice, discretion, risk-management and attention to
detail in accordance with the agency’s mission. Receives
supervision from Program Supervisors/Directors, who provide
specific and general assignments and review work as appropriate in
terms of final results. ESSENTIAL DUTIES & RESPONSIBILITIES include
but are not limited to: 1. Manages a case load of 7-10 individuals
to complete quarterly reports, plan updates, fall risk
plans/assessments, annual paperwork, support instructions, and
assessment updates as needed. 2. Maintains the electronic health
care record for individuals assigned to ensure that all data is
uploaded into the EHR system. 3. Provides support at annual
meetings, client care specific meetings, and supports the
completion of root cause analysis for individuals on assigned
caseloads. 4. Provides some direct care support to individuals at
assigned programs when not engaged in case management duties. This
may include support for medical appointments, community activities,
and/or DSP coverage in assigned programs. 5. Will participate in
On-Call responsibilities for assigned RRSI Director, Team, and
respond to individual care needs and or critical staffing issues as
needed. 6. Provides oversight for assigned program health
appointment and records system. 7. Professionally communicates and
advocates for clients in accordance with RRSI Code of Ethics and
all applicable DBHDS and Human Rights regulations. 8. Assists
assigned Program Supervisor/Director with maintaining compliance
for all DBHDS Licensing standards and Human Rights compliance. 9.
Performs other related duties as assigned. KNOWLEDGE, SKILLS &
ABILITIES: Knowledge: Strong knowledge of intellectual disability
concepts, principles of normalization, and independent living needs
of adults with intellectual and/or developmental disabilities.
Knowledge and commitment to person-centered thinking, ability to
make individual choices, and positive behavioral support. Knowledge
of current DBHDS standards for person-centered supports, risk
management strategies, and behavioral management competencies as
outlined by DBHDS. Skill: Excellent communication skills to
communicate effectively in written and oral form. Effective
organizational and time management skills. Computer skills, with a
high level of proficiency in database programs and attention to
detail to maintain accurate recordkeeping. Working knowledge of
other primary Microsoft Office programs. Safe operation of a
passenger vehicle. Ability: Demonstrated ability to maintain client
records in accordance with RRSI policy, DBHDS and DMAS standards
and manage time effectively to meet deadlines. Able to interpret
agency policies and procedures when maintaining client records.
Able to provide case management support, understand risk mitigation
strategies, and carry out emergency procedures when needed.
maintain appropriate CPR/FA/AED certification; interact effectively
and courteously with team members, clients, and the public. Able to
be flexible in work scheduling (which includes working at least two
weekends per month). Dedication to keeping up to date technically,
using technology effectively, and applying new knowledge to the
job. QUALIFICATIONS: · Bachelor's Degree in Human Services
preferred, or a field related to community services. · One or more
years of directly related experience or any combination of training
and experience which provides the required knowledge, skills, and
abilities. · Valid Virginia Driver's license and acceptable
Department of Motor Vehicles Driving record and dependable
transportation. · Ability to successfully pass a background check,
and other pre-employment screenings. PHYSICAL REQUIREMENTS include
but are not limited to: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. · Able to sit at a
desk comfortably while working on a computer, for extended periods
of time. · Occasionally required to move within and between
worksites for distances of up to 20 miles. · Near and far visual
acuity to perform activities such as: completing written
documentation; viewing a computer; operating a motor vehicle. ·
Able to communicate with staff, individuals served, their families,
guardians and collateral agencies engaged in mutual support, and
regulatory agency representatives in person, by phone and/or in
writing. · Able to move safely within the home environment, which
may include stairs and multiple stories. · Able to lift up to 50
pounds to assist individuals who have physical challenges with
positioning, transferring or ambulating as needed. · Occasionally
bend, kneel, stoop and lift to assist clients with tasks such as
walking, dressing, toileting and bathing. WORK ENVIRONMENT: The
work environment is characteristic of a standard office
environment. Electrical hazards related to frequent contact with
office equipment. Occasionally, the work environment may be a home
or apartment-like setting. Outside conditions exist when traveling
to and from activities and meetings. ACKNOWLEDGMENT: I have read
and do understand the contents of this job description.
Keywords: Richmond Residential Serv, Alexandria , Team Case Manager, Healthcare , Richmond, Virginia
