Stroke Program Coordinator, RN
Company: University Of Maryland Medical System
Location: Alexandria
Posted on: October 30, 2025
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Job Description:
Job Description Job Description Reporting to the Director of
Clinical Programs, the Stroke Program Coordinator serves as
clinical expert liaison between Physicians, Nursing and other UMCAP
Departments as it pertains to the care of the acute stroke
patients. Primary Responsibilities: 1. Participates in daily rounds
for Stroke patients. Manages and coordinates stroke patient care
during and post hospitalization. Serves as a liaison between the
physician and other members of the healthcare team to develop
comprehensive care plans for cardiovascular patients. 2. Maintains
clinical knowledge and skills for the stroke patient population.
Completes on-going staff educational opportunities for all levels
and departments interacting with the cardiac population.
Participates in planning, development, and presentation of special
projects. 3. Provide leadership in the development, revision, and
implementation of best practices related to the care of stroke
patients by implementing strategies and processes to facilitate the
rapid diagnosis and management of the acute stroke. 4. To
effectively communicate with all hospital disciplines (physicians,
nursing, administration, pharmacy, laboratory, radiology, medical
records, accounting/billing, community relations, medical staff
office’s associates) patients, families and the general public in
achieving excellence in-patient care 5. Create and ensure all
policies are current and reviewed annually. 6. Facilitates
Screening Community Events including coordinating “screening
stations”, arranging for guest speakers, etc. 7. Conducting monthly
Committee Meetings to review quality measures and implement
improvement plans for the organization. 8. Collects and analyzes
on-going data regarding outcomes of the Stroke Program. Submits
required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the
highest quality and appropriate length of stay; facilitates
discharge and follow up care. Demonstrates the ability to
prioritize and provide direction when workloads change during a
crisis situation. 10. Documents in patients' charts as needed.
Meets daily with the unit charge nurse and case manager in order to
solve unresolved patient issues; facilitate admissions, transfers,
and discharges; to increase compliance with Core Measures and
MIEMMS standards and avoid insurance denial and reduce delays in
service. Also reviews physician’s orders to ensure that PT and OT
evaluations have occurred, to process short term rehab assessments,
blood sugar management, laboratory tests and x-rays are complete
and appropriate orders set. 11. Collaborates with other members of
the healthcare team in planning, implementing, monitoring, and
evaluating comprehensive healthcare for cardiac patients and their
families. 12. Assesses the learning needs of patients, families,
and staff in collaboration with all members of the healthcare team.
Plans, provides, and coordinates patient/family and staff education
for those involved in the care of the neurologic patient. 13.
Assist with accreditation process to ensure Designation of Stroke
Center is maintained. 14. Participates in performance improvement
initiatives and quality monitoring. 15. Collaborates with the
Nursing PI Coordinator, Program Medical Director and the VP of
Nursing in identifying areas of improvement within the Stroke
Programs. 16. Coordinates with other Hospital and/or Health System
services in the continuum of care, if care cannot be provided
within this facility. 17. Does related work as assigned. Customer
Service: 1. Greets customers in courteous, friendly, respectful and
professional manner at all times, including maintaining eye contact
when appropriate. 2. Follows communication protocols to both
internal and external customers, including introducing him/herself
with job title and experience, asking open ended questions, such as
“How may I be of help to you?” using the customer’s name as soon as
it is learned. 3. Responds promptly and appropriately to customer
questions/concerns/complaints and attempts immediate resolution. 4.
Keeps customer’s information confidential, including public places
such as elevators or the cafeteria. 5. Provides assistance and
offers help immediately, including finding someone else to meet the
request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself.
Introduce other staff to customers when a hand-off occurs and
explain that the person will provide excellent service. 6.
Demonstrates commitment to excellent service recovery when a
customer’s expectations have not been met. Commitment to
Co-Workers: 1. Offers assistance to colleagues and other
departments when needed. 2. Takes responsibility for solving
problems regardless of origin; completes assignments, and respects
deadlines. 3. Resolves conflict directly with colleagues and seeks
assistance from others if the issue cannot be resolved. Refrains
from criticism in public. 4. Mindful and respectful of others’ time
and schedules. Attends meetings on time and communicates any
absences. 5. Provides co-workers with a status report for
continuity of workflow when planning to be out of the office, off
the unit, or away from the department Communication Etiquette: 1.
Respectful, courteous and professional in all forms of
communication and follows facility’s service communication protocol
in all interactions. 2. Refrains from use of personal cell phone in
patient care areas and keeps usage to a minimum at all other times
while on duty. 3. Does not text or use e-mail during meetings
(except for exigent or emergency situations). 4. Limits use of
business cell phone during meetings (remain on vibrate and/or calls
go to voicemail). 5. Makes every effort to answer telephone calls
within three rings, introducing him/herself, department and title
(if appropriate). Asks permission before placing the caller on hold
or using the speakerphone. If caller is transferred, gives the
caller the extension number of the person he or she is being
transferred to. Offers further assistance to the caller upon
completing the conversation. 6. Maintains an appropriate voicemail
message and when away from the office has an out-of-office email
message that is brief, current, and includes name and department
and offers the caller options if possible. 7. Returns email and
voicemail messages promptly but no later than within one business
day (24 hours). 8. Always mindful of voice and language in public.
Self Management: 1. Reports to work appropriately groomed and in
compliance with the Hospital’s dress code. Wears identification
badge at all times at chest level and facing outwards so
identification is clearly visible. 2. Complete all assignments
within deadlines or negotiates alternative actions and time frames
in order to achieve desired outcomes. 3. Completes mandatory,
annual education and competency requirements. 4. Follows UMCAP
safety, infection control and employee health standards. 5.
Demonstrates responsibility for personal growth, development and
professional knowledge and competency. 6. Adhere to all UMCAP and
department policies and procedures, including Code of Conduct and
professional behavior standards. Does not exceed Hospital
guidelines in reference to attendance, punctuality, and use of sick
and unplanned absences. Provides notification of absences, lateness
and vacation requests according to department guidelines. Respects
length of time for lunch and break times. 7. Reviews, signs, and
adheres to UMCAP and/or departmental confidentiality statement.
Qualifications Licensure/Certification/Registration Required:
Current Maryland license in good standing as an RN. 2 years’
experience stroke coordinator Basic knowledge and working
experience with Medical Terminology Lifting and/or carrying objects
weighing 11 to 20 pounds Ability to communicate verbally Sitting
for extended periods of time BLS Preferred: Master’s Degree, 3
years’ experience stroke coordinator Additional Information All
your information will be kept confidential according to EEO
guidelines. Compensation: Pay Range:$44.76-$67.19 Other
Compensation (if applicable): Shift differentials Review the
2024-2025 UMMS Benefits Guide PandoLogic. Keywords: Stroke Program
Coordinator, Location: Alexandria, VA - 22312
Keywords: University Of Maryland Medical System, Alexandria , Stroke Program Coordinator, RN, Healthcare , Alexandria, Virginia
