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Case Manager

Company: Vanda Pharmaceuticals
Location: Washington
Posted on: November 14, 2019

Job Description:

HEALTHCARE EDUCATOR OUTREACH MANAGER -Vanda Pharmaceuticals (NASDAQ: VNDA) is a biopharmaceutical company focused on the development and commercialization of products for the treatment of central nervous system disorders to address unmet needs. We are looking for an experienced allied health professional to join our rapidly growing biopharmaceutical company as a Health Educator and Outreach Manager.Our ideal candidate is someone who is highly motivated, well spoken, and energetic to join the Outreach team.Position Description & ResponsibilitiesThe primary role of the Health Educator and Outreach Manager is to be a resource to customers and facilitate dialogue between various internal and external stakeholders by determining requirements, answering inquires, resolving problems, fulfilling requests, and maintaining records. This position will case manage customer relationships and provide support through their healthcare journey around Non-24 education and potential treatment options.This position requires excellent cross functional collaboration with internal stakeholders, including marketing and sales to align objectives for these key services for the development of pull-through strategies and tactics, and deliver quality programs to our customers.Roles and responsibilities include the following:Review Scientific Information to understand Non-24-Hour Sleep-Wake Disorder (Non-24) and HETLIOZ - -(tasimelteon)Answering customer inquiries, both telephonically and by email, through clarifying desired information; researching, locating, and providing informationEducating and providing customers with product and services informationIdentify and escalate priority issuesDocument all call information according to standard operating procedures and regulatory requirementsFulfills requests to customers by clarifying desired information, completing transactions, and forwarding requestsExhibiting excellent decision making skills to make balanced decisions between communication with consumers and assuring communication is within regulatory guidelinesDeveloping feedback mechanism to maintain clear communication with the field sales and corporate account team regarding case managementPosition RequirementsSuccessful candidates will have the following background/experience:Four-year college degree required. Nursing, pharmacy, social work or other related discipline is preferredOutstanding interpersonal and customer-centric skillsExcellent oral and written communication and listening skillsAptitude in problem analysis and problem solvingAbility to multi-task and to operate in a fast paced environmentProficiency in MS Office; specifically ExcelExcellent organizational skillsInterested candidates should apply using the link above Vanda offers competitive compensation, comprehensive benefits package, and other incentives. Vanda Pharmaceuticals Inc. is an equal opportunity employer M/F/V/D.We appreciate your interest in Vanda, however; only qualified candidates will be contacted.

Keywords: Vanda Pharmaceuticals, Alexandria , Case Manager, Executive , Washington, Virginia

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