Medical Office Manager
Company: Neighborhood Health
Location: Alexandria
Posted on: October 19, 2024
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Job Description:
PRIMARY FUNCTIONS: The Medical Office Manager's primary
responsibility is to oversee and support the clinic operations and
work closely with the Chief Operating Officer and other
Neighborhood Health staff to ensure that high quality care is
provided to our patient population. Demonstrates a sincere
dedication and loyalty to the philosophy and mission of
Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential
Functions: Duties and responsibilities noted with bullets are
considered to be the essential functions of the job). In
partnership with site Nurse Coordinator, oversees day-to-day
operations at designated clinical site in accordance with
Neighborhood Health policies and procedures. Directly supervises
front desk staff including orientation, training, and performance
management. Responsible for coordinating maintenance of assigned
facility. Maintains a clean, safe, and compliant work environment
according to all federal, state, and local laws and regulations
including OSHA, HIPPA, and Joint Commission. Serves as an initial
contact for addressing patient grievances and demonstrates
sensitivity to patient feedback to improve patient satisfaction.
Responsible for oversight of maintenance of medical equipment on
site. Responsible for oversight of emergency management procedures
and drills at designated site. Responsible for the implementation
and enforcement of Neighborhood Health policies and procedures
including HIPPA, facility operations, OSHA as pertains to the
environment of care. Responsible for managing provider schedules
and coordinating provider leave and sick call outs. Manages paid
time off and leave for clinic staff. Responsible for ensuring
adequate staffing and that attendance and work hours are accurately
recorded in time keeping system. Responsible for coordinating
newborn infant visit schedules with hospital staff. Works with
Chief Operating Officer and clinical directors to ensure providers
schedules are filled so that productivity goals can be met.
Responsible for handling billing and claim issues related to the
site and coordinating billing with CCNV CBO. Acts as site's point
of contact for LabCorp. Serve as a point of contact with vendors
operating at site. Acts as a point of contact for IT problems on
site and as a liaison between employees and IT department.
Responsible for managing inventory and overseeing the ordering of
office supplies. Participates in quality improvement program. Work
with Chief Operating Officer in providing regular staff training
and updates to site staff. Provides coverage when necessary for
front desk needs and provides assistance to call center when call
volumes are high. QUALIFICATION/EDUCATION and/or EXPERIENCE
REQUIREMENTS: Knowledge and experience with managing schedules and
provider templates Knowledge and experience managing billing issues
including insurance, and claims Experience within primary care
environment, preferably with Federally Qualified Health Center
Familiarity with medical office operations and policies and
procedures Ability to demonstrate commitment to the mission of
Neighborhood Health Upholds the highest ethical standards in work
with patients, staff, and others Strong interpersonal communication
skills Ability to work effectively with a diverse work force
Ability to work effectively with diverse and low income patient
population Employee development and performance management skills
Experience with information technology, electronic health records,
medical records Knowledge of local health care environment and
capacity to develop partnerships with community partners Fluency in
Spanish a plus. Employment Type: Full Time Bonus/Commission: No
Keywords: Neighborhood Health, Alexandria , Medical Office Manager, Executive , Alexandria, Virginia
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