Vice President, Certification & Accreditation
Company: CSBS
Location: Washington
Posted on: April 22, 2024
Job Description:
Vice President, Certification & Accreditation CSBS Corporate,
1300 I Street NW, Washington, District Of Columbia, United States
of America Req #239 Thursday, April 18, 2024 The Vice President for
Certification & Accreditation is responsible for overseeing the
administration and ongoing development of CSBS' Examiner
Certification Program (ECP) and the CSBS Accreditation Program for
state financial regulatory agencies. In this capacity, the Vice
President for Certification & Accreditation ensures that CSBS'
thirty-plus bank safety and soundness, mortgage examination,
licensing, money services business, and other specialty area
certifications appropriately validate and recognize examiner
experiences and competencies. The Vice President, Certification &
Accreditation also leads CSBS' Accreditation Program (AP).
Established in 1984, the AP promotes best practices and sets
aspirational goals for state agency bank and non-bank supervision.
The AP evaluates a state agency's ability to effectively perform
supervisory activities in the areas of bank, mortgage, and/or money
services business. In leading the AP, the Vice President for
Certification & Accreditation works with a CSBS committee to set,
review, and update accreditation standards. The AP carries out its
accreditation reviews through a cadre of retired state and federal
regulators. Furthermore, under the leadership of CSBS' Chief
Learning Officer (CLO), the Vice President, Certification &
Accreditation will have an active role in managing the
Accreditation & Workforce Development (AWD) teams' learning
technologies. Essential Functions To perform this job successfully,
an individual must be able to perform each essential duty and
responsibility satisfactorily. Reasonable accommodations may be
made to enable an individual with disabilities to perform the
essential functions. Other duties may be assigned to meet business
needs. The Vice President, Certification & Accreditation's
essential functions fall into three categories: certification,
accreditation, and management. Certification
- Lead staff in the design, development, implementation,
evaluation, and ongoing maintenance and administration of examiner
certification programs.
- Lead staff in the development and maintenance of processes and
policies that impact ECP programs and requirements.
- Oversee the process to ensure ECP integrity. In cases of
dispute and/or misconduct, supervises the process for investigation
and resolution.
- Advance relationships with state banking department training
directors to ensure ongoing understanding of and alignment on the
ECP application submission and approval process.
- Lead staff in supporting state training directors' submission
and approval of third-party courses intended to satisfy continuing
education (CE) requirements.
- Provide staff support to the CSBS Education Foundation
Certification Committee in reviewing and updating the competency
and technical standards associated with each certification program
offered.
- Work collaboratively with other CSBS staff involved in
supervision and licensing activities to ensure effective alignment
between certification priorities and state supervisory and
licensing priorities .
- Supervise the processes associated with awarding certification
documents and badging for newly certified examiners.
- Lead staff in establishing annual priorities and work plans for
improving CSBS' Certification Management Portal. Accreditation
- Oversee the direction and strategy of CSBS' accreditation
program.
- Ensure that the AP has up to date standards, policies, and
processes for accurately evaluating state banking and
non-depository agencies.
- Make certain that the AP operates within the structure
established by CSBS' Board of Directors, Education Foundation, and
Performance Standards Committee (PSC).
- Ensure that technology solutions developed for the AP meet
program management needs and provide appropriate and meaningful
reports for CSBS and state agency leaders.
- Confirm that technology solutions developed for the AP permit
suitable data collection and allow for appropriate monitoring of
accredited agencies.
- Regularly communicate and collaborate with other CSBS
functional areas to improve the overall effectiveness of the AP and
of the organization.
- Provide staff support for the PSC, serving as an expert agency
monitoring subject matter expert (SME) and thought leader for the
PSC.
- Work collaboratively with other CSBS staff involved in
supervision and licensing activities to ensure effective alignment
between accreditation priorities and state supervisory and
licensing priorities.
- Lead staff in the establishment and ongoing maintenance of
accreditation criteria and standards.
- Lead staff in the establishment of an annual state agency
review schedule.
- Oversee staff in the implementation of PSC and accreditation
review team policy, procedure, and accreditation techniques
guidance.
- Ensure regular and timely maintenance and updating of AP
materials and guides.
- Steer efforts to ensure that the Accreditation Online System
(AOS), an in-house portal built for the program and used by state
agencies, meets user needs.
- Advise staff on methods and best practices for recruiting,
training, and supporting accreditation review team members.
Management
- People Manager - At CSBS, people managers lead and engage staff
to maximize organizational performance. Understanding and
implementing the organization's strategies, people managers lead
their teams through change with a focus on CSBS' mission and vision
and a commitment to our VIBE. People managers actively participate
in the growth and development of their teams - delegating
responsibility effectively and providing timely and actionable
feedback on performance. Responsible for planning and organizing
their team's activity, people managers are also responsible for
creating a positive employee experience while developing
high-performing and innovative teams.
- Hire, develop, and supervise all Certification & Accreditation
staff.
- Develop and oversee the budget for certification and
accreditation program revenue and expenses, monitoring financial
performance and recommending actions to ensure the programs meet
financial targets. Coordinate the certification and accreditation
program budget with AWD peers and the CLO.
- Oversee the negotiation and procurement of third-party vendors
and other external resource-provided education services.
- Continuously improve certification and accreditation policies,
processes, and delivery options.
- Lead the development and approval of AWD's technology-related
business cases, including one for a robust learning management
system (LMS).
- Develop a multiyear LMS strategic plan and roadmap aligned to
AWD's mission and vision.
- Oversee the implementation and management of all AWD learning
technologies.
- Direct the design, development, and implementation of LMS
standards and best practices.
- Leverage data to troubleshoot, compare, track, and improve
resources provided to stakeholders.
- Position CSBS for future success by regularly identifying new
examiner certification, agency accreditation, and learning delivery
and management system opportunities . Additional Responsibilities
- As a member of the AWD leadership team, represent CSBS at
internal meetings as well as industry and regulatory events.
- Work with the CLO on the strategic direction of Certification &
Accreditation and of the AWD business unit. Minimum Qualifications
To perform this job successfully, an individual should possess the
knowledge, skills, and abilities listed and meet the amount of
education, training and/or work experience required. Education and
Experience
- Advanced degree in adult education, instructional systems
design, education measurement, or a related discipline highly
preferred.
- Minimum fifteen years of progressive experience managing adult
education programs, credentialing programs, or similar
functions.
- Financial services industry and/or regulatory experience
preferred. Knowledge, Skills, and Abilities
- Exceptional knowledge of and skill in managing high-stakes
adult education and training programs, including certification and
credentialing programs.
- Superior knowledge of current issues in professional
certification program design, development, maintenance,
administration, and security. Ability to apply such knowledge to
CSBS' ECP.
- Expert knowledge of current educational delivery technologies
and issues in online education, accompanied by the skill and
ability to apply such knowledge to education programs.
- Excellent planning and management skills.
- Outstanding ability to collaborate with a variety of
stakeholders and peers to develop policies and implement
programs.
- Excellent skill and ability in supervising administrative,
technical, and professional staff.
- Superb knowledge of and skill in managing revenue and expense
programs, especially in terms of achieving targeted results.
- Excellent written communication skills, including
correspondences, reports, issue briefings, business cases, and
presentations.
- Exceptional quantitative and qualitative research skills and
abilities.
- Expert-level problem analysis and solving capabilities.
- Outstanding group facilitation and public speaking skills and
abilities.
- Expert-level knowledge of and proficiency with work
productivity software and applications (Office 365, Adobe,
etc.).
- Expert-level ability to use work productivity software and
applications to produce work output, manage projects, and
communicate with CSBS members and staff.
- Ability to foster an inclusive workplace where diversity and
individual differences are valued and leveraged to achieve the
vision and mission of CSBS. Requirements
- Due to the nature of CSBS's business in support of state
financial services supervision, all CSBS employees have the
potential of interacting with confidential information related to
the supervision of financial services companies ("Confidential
Supervisory Information"). As a result, in addition to general
business conflicts of interest, all CSBS employees are expected to
disclose conflicts of interest in financial services companies on
at least an annual basis and to proactively avoid such
conflicts.
- Protect the confidentiality, integrity, and availability of
CSBS information and information systems in accordance with CSBS
policies and procedures. Values Instilled Behaviors for Excellence
Member/ Customer Service
- Builds and values relationships.
- Prioritizes work.
- Advocates and advances member's goals. Teamwork
- Gives credit to others.
- Has a "pitch in" attitude.
- Learns from successes and setbacks. Respect/Trust
- Listens and learns from others.
- Speaks the truth even when uncomfortable.
- Honors the expertise of others.
- Recognizes the contributions of others.
- Consults and communicates effectively.
- Desires to make others successful. Ownership/Engagement
- Perseveres through adversity.
- Experiments and takes risks.
- Plans ahead and is forward-thinking. Core Leadership
Competencies Achievement Oriented Thinking
- Has tough conversations and gives feedback to staff.
- Empowers others.
- Remains calm under pressure even when presented with
unpredictable situations. Change Management
- Communicates consistently and effectively with direct reports
about the need for, vision for and impact of change.
- Demonstrates a strong advocacy for change.
- Actively coaches and manages team through the change.
- Effectively identifies, manages, and mitigates resistance
across their team(s).
- Serves as a liaison to project teams and sponsors by providing
two-way feedback.
- Manages own emotions productively.
- Handles emotionally charged situations productively and with
empathy.
- Asks for and openly accepts feedback; looks for opportunities
to grow.
- Conducts conversations courageously - hitting difficult issues
head-on with an eye on maintaining relationships.
- CSBS Corporate, 1300 I Street NW, Washington, District Of
Columbia, United States of America
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Keywords: CSBS, Alexandria , Vice President, Certification & Accreditation, Executive , Washington, Virginia
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