Services Experience Manager
Company: Best Buy
Location: Alexandria
Posted on: September 17, 2023
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Job Description:
As the Services Experience Manager you'll be responsible for the
operations and customer experience related to Geek Squad services
for both electronic devices (computer and mobile phone repair) and
AutoTech (car installations). You'll support between one and seven
stores in a micro-market and serve as the link between services and
omnichannel. You'll drive localized strategies at your home
location and delegate peers and direct reports at other locations.
You'll serve as a subject matter expert in the store services
portfolio to identify opportunities, implement plans and drive
priorities that provide best-in-class employee and customer
experiences.
What you'll do Partner with other micro-market and marketplace
leaders to drive your services strategy and provide insights
Provide work direction, ongoing training, career development and
performance management to your Geek Squat Agents and supervisors
Complete services leadership duties in-store and across the
micro-market to ensure employees are deployed to maximize
efficiency Analyze reporting and performance indicators, including
customer satisfaction, turn time, productivity and revenue metrics
to identify gaps and lead the team to improve results Recruit, hire
and onboard a diverse agent workforce Perform in-store leadership
duties as needed, including opening, closing, cash management and
manager on duty tasks 2 years of management/supervisory experience
OR 2 years of military leadership experience including coaching,
training, recognition and performance evaluation 2 years of
experience in sales, customer service or consumer electronics
repair 1 year of experience analyzing P&L or financial
statements Preferred qualifications Inventory control, technology
repair, and/or distribution experience What's in it for you
We're committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and
provide support as you need it, especially key moments in your
life.
Our benefits include: Competitive pay Financial savings and
retirement resources Support for your physical and mental
well-being About us
As part of the Best Buy team, you'll help us fulfill our purpose to
enrich lives through technology. We bring that to life every day by
humanizing and personalizing tech solutions for every stage of life
- in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing
employees who make it all possible. We're committed to being a
great place to work, where you can unlock unique career
possibilities. Above all, we aim to provide a place where you can
bring your full, authentic self to work now and into the future.
Tomorrow works here.--- 922288BRAdditional Job Information Join our
team!
While you're busy delivering on our belief of making technology
work for our customers, we're working to ensure you are rewarded
for your passion, energy and commitment. Our pay for performance
philosophy rewards results and offers you opportunities to grow in
your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers
and employees, click on the apply button below. The application
will take about 15 minutes to complete and if you meet the
requirements, you can expect to hear from us within 24-72
hours.
Not ready to apply? Connect with us on LinkedIn , Facebook , or
Twitter . Best Buy offers a range of benefits to support your
overall well-being, as outlined in the Benefits Guide . Eligibility
may vary.
Keywords: Best Buy, Alexandria , Services Experience Manager, Executive , Alexandria, Virginia
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here to apply!
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