Director, Membership

Company: ACCE
Location: Alexandria
Posted on: September 17, 2023

Job Description:

Position OverviewThe chamber of commerce profession has undergone a renaissance due to the efforts of chambers during the global pandemic and economic recovery. As a result, ACCE (Association of Chamber of Commerce Executives) has experienced strong financial positioning and healthy member satisfaction ratings. Our current strategic plan creates a long-term sustainable business model for the association, leveraging modern tactics and technology to promote the industry and expand membership by championing access, inclusivity, and diversity. - -With this foundation in place, we are seeking a dynamic membership executive to develop and execute -a strategic membership recruitment and retention plan in support of the organization's growth. Position includes approximately 10-20% travel. -Do you enjoy working with a variety of organizations - big and small? - Do you get excited about helping others by providing solutions to their challenges? Are you goal oriented and driven to make, or exceed, monthly performance targets? -ACCE's Director, Membership will manage the entire membership lifecycle from recruitment and application, to on-boarding, and touchpoint communications, to retention, and is also responsible for ongoing member care and relations. The ideal candidate will be self-motivated and tech savvy. A team player with a passion for leveraging resources and technology to support membership goals and objectives.Primary Responsibilities

• Craft strategy for, and lead the association's membership recruitment and retention process, serving as the primary point of contact for membership inquiries (phone, email, mail, in-person) and delivery of member support services
• Conduct daily sales activity to achieve the association's overall membership revenue goals and support the organization's annual operating budget
• Gain deep knowledge of ACCE value proposition, programs, resources, benefits, and peer divisions to employ a consultative sales approach to securing new and prospective members
• Create and implement a comprehensive membership sales strategy plan that prioritizes member acquisition, retention, and engagement to deliver on key revenue targets
• Keep up to date with industry trends and membership best practices, serving as the membership thought leader on staff and within the chamber industry
• Oversee outbound communications process for notifying and processing membership renewals in support of a 90% annual retention rate
• Utilize LinkedIn, Facebook, Google alerts and other social media to identify and reach out to prospective members
• Analyze data to measure the success of membership growth efforts and make data-driven recommendations for improvement
• Oversee membership data in our database (Fonteva, a Salesforce-based AMS) including but not limited to : accurate membership and prospect records, membership revenue reporting (actual) and deferred annual reporting, renewal and retention
• Build on and maintain a robust current prospective member recruitment list
• Serve as a collection agent on past due accounts, as needed
• Organize and staff the ACCE booth at conferences and annual convention; travel as needed
• Maintain positive relationships with staff, members, prospective members, sponsors, partners, and other organizations to ensure the highest quality of service and the positive image of the association
• Support special projects or provide input to other departments as needed - - Qualifications and Abilities
  • Bachelor's degree preferred
  • Minimum of five years membership management experience in a non-profit organization or association
  • Superior communication skills, specifically speaking/writing clearly and persuasively as well as listening attentively
  • Strong CRM/AMS database experience required; knowledge of Salesforce an advantage
  • Strong computer skills including Microsoft Suite: Teams, Outlook, Word, and Excel
  • Ability to work independently to meet monthly and annual revenue goals
  • Effective at making engaging presentations in-person and virtually
  • Ability to collaborate and work effectively on a remote team
  • Exceptional customer service; commitment to delivering member satisfaction
  • Excellent critical thinking/problem solving skills; solution-oriented, proactive, and highly responsive
  • Ability to self-direct and multi-task, prioritize, manage time effectively, and move seamlessly between a variety of projects
  • Willingness to adapt to change and commitment to constant improvement -PandoLogic. Keywords: Membership Director, Location: Alexandria, VA - 22314

Keywords: ACCE, Alexandria , Director, Membership, Executive , Alexandria, Virginia