Director, Membership
Company: ACCE
Location: Alexandria
Posted on: September 17, 2023
Job Description:
Position OverviewThe chamber of commerce profession has
undergone a renaissance due to the efforts of chambers during the
global pandemic and economic recovery. As a result, ACCE
(Association of Chamber of Commerce Executives) has experienced
strong financial positioning and healthy member satisfaction
ratings. Our current strategic plan creates a long-term sustainable
business model for the association, leveraging modern tactics and
technology to promote the industry and expand membership by
championing access, inclusivity, and diversity. - -With this
foundation in place, we are seeking a dynamic membership executive
to develop and execute -a strategic membership recruitment and
retention plan in support of the organization's growth. Position
includes approximately 10-20% travel. -Do you enjoy working with a
variety of organizations - big and small? - Do you get excited
about helping others by providing solutions to their challenges?
Are you goal oriented and driven to make, or exceed, monthly
performance targets? -ACCE's Director, Membership will manage the
entire membership lifecycle from recruitment and application, to
on-boarding, and touchpoint communications, to retention, and is
also responsible for ongoing member care and relations. The ideal
candidate will be self-motivated and tech savvy. A team player with
a passion for leveraging resources and technology to support
membership goals and objectives.Primary Responsibilities
- Craft strategy for, and lead the association's membership
recruitment and retention process, serving as the primary point of
contact for membership inquiries (phone, email, mail, in-person)
and delivery of member support services
- Conduct daily sales activity to achieve the association's
overall membership revenue goals and support the organization's
annual operating budget
- Gain deep knowledge of ACCE value proposition, programs,
resources, benefits, and peer divisions to employ a consultative
sales approach to securing new and prospective members
- Create and implement a comprehensive membership sales strategy
plan that prioritizes member acquisition, retention, and engagement
to deliver on key revenue targets
- Keep up to date with industry trends and membership best
practices, serving as the membership thought leader on staff and
within the chamber industry
- Oversee outbound communications process for notifying and
processing membership renewals in support of a 90% annual retention
rate
- Utilize LinkedIn, Facebook, Google alerts and other social
media to identify and reach out to prospective members
- Analyze data to measure the success of membership growth
efforts and make data-driven recommendations for improvement
- Oversee membership data in our database (Fonteva, a
Salesforce-based AMS) including but not limited to : accurate
membership and prospect records, membership revenue reporting
(actual) and deferred annual reporting, renewal and retention
- Build on and maintain a robust current prospective member
recruitment list
- Serve as a collection agent on past due accounts, as
needed
- Organize and staff the ACCE booth at conferences and annual
convention; travel as needed
- Maintain positive relationships with staff, members,
prospective members, sponsors, partners, and other organizations to
ensure the highest quality of service and the positive image of the
association
- Support special projects or provide input to other departments
as needed - - Qualifications and Abilities
- Bachelor's degree preferred
- Minimum of five years membership management experience in a
non-profit organization or association
- Superior communication skills, specifically speaking/writing
clearly and persuasively as well as listening attentively
- Strong CRM/AMS database experience required; knowledge of
Salesforce an advantage
- Strong computer skills including Microsoft Suite: Teams,
Outlook, Word, and Excel
- Ability to work independently to meet monthly and annual
revenue goals
- Effective at making engaging presentations in-person and
virtually
- Ability to collaborate and work effectively on a remote
team
- Exceptional customer service; commitment to delivering member
satisfaction
- Excellent critical thinking/problem solving skills;
solution-oriented, proactive, and highly responsive
- Ability to self-direct and multi-task, prioritize, manage time
effectively, and move seamlessly between a variety of projects
- Willingness to adapt to change and commitment to constant
improvement -PandoLogic. Keywords: Membership Director, Location:
Alexandria, VA - 22314
Keywords: ACCE, Alexandria , Director, Membership, Executive , Alexandria, Virginia
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