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General Manager

Company: Applebee's
Location: California
Posted on: January 26, 2023

Job Description:

POSITION SUMMARY: This position is under the direct supervision of the Area Director of Operation or Executive General Manager and provides restaurant leadership in accordance with established company standards.


  • Manages Restaurant Environment
    • Ensures prompt, friendly service according to company guidelines
    • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
    • Ensures the immediate response and correction of all verbal, email, and social media guest complaints
    • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
    • Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues
    • Maintains adequate inventory levels
    • Ensures product preparation and presentation uncompromisingly meeting company standards
    • Effectively oversees/schedules associates to meet sales demands
    • Maintains effective safety and security programs according to company policy and government standards
    • Promotes and manages restaurant organization, cleanliness and sanitation
    • Manages community marketing, bringing the neighborhood back to the "Applebee's Neighborhood Grill & Bar"
      • Actively participates in the community to increase sales and enhance the awareness of PFDG
      • Implements and executes all incentive contests and educates associates on promotions and new menu offerings
      • Manages Assistant Manager, Associate Manager(s), Team Lead(s) and Team Member performance
      • Maintains Team Member and administrative functions as related to a manager role
        • Effectively manages Front of the House and Back of House operations
        • Responsible for all opening and closing procedures of the restaurant
        • Manages standards and commitment to quality
        • Responsible for the managing of all daily and weekly reports
        • Fosters teamwork by building effective teams committed to restaurant and organizational goals
        • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
        • Development of Assistant General Manager, Associate Manager(s), Team Lead(s), and Team Members for growth within the company
        • Performs other related duties as required and assigned
          • Computers
          • Phones
          • Scanners
          • Photocopiers
          • filing cabinets
          • fax machines
          • Microsoft Suite
          • Applebee's systems and software

            SUPERVISORY RESPONSIBILITY: Back of House and Front of House Associate Managers, Assistant Managers, Team Leads and Team Members

            • Bachelor's Degree in Business or equivalent education and/or experience;
            • Three to five (3-5) years of guest service experience;
            • Three to five year of prior management experience, preferably in a casual dining setting
            • Demonstrated ability to grow sales and manage a Profit & Loss Statement
            • Positive attitude and the ability to handle highly difficult guest interactions;
            • 21+ years old
            • ServSafe Alcohol and Food Certification a plus
            • Reading, writing, basic math and verbal communication skills in English is required
            • Bi-lingual experience a plus
            • Reliable transportation and Government Issued Driver's license required
            • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
            • Ability to pass company background check
            • Passion for the industry

              KEY COMPENTENCIES:
              • Passion for Hospitality
              • Highly Trusting
              • Organized
              • Detail oriented
              • Demonstrates care and concern
              • Developer of others
              • Goal Orientated

                PHYSICAL DEMANDS:
                • Mobility required during the entire shift
                • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
                • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
                • Must be able to speak clearly and listen attentively to guests and other employees

                  Travel: Estimated amount of travel is negligible

                  WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

                  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Applebee's, Alexandria , General Manager, Executive , California, Virginia

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