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Manager, Information and Process Management

Company: American Physical Therapy Association
Location: Alexandria
Posted on: November 25, 2022

Job Description:

Title: Manager, Information and Process Management

Department/Unit: Organizational Performance/ Technology and Organizational Performance

FLSA Status: Full-time, Exempt

Location: Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association's mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.


Seeking a team player with the ability to visualize and communicate systems, processes, and procedures. The right candidate for this position understands the importance of consistency in operations, including how information is shared. This candidate is able to identify needed process improvements across the organization and deploy tools and standardize procedures to create operational efficiencies. This candidate can also support how work across the whole organization aligns with its strategic priorities by tracking progress and helping to identify when course corrections are needed. Because the position manages the organization's information assets, the right candidate understands the importance of ensuring staff have access to reliable information and data to help drive insights and decision-making.

As a member of the Organizational Performance team, you will implement efforts to support organizational priorities and activities within the Organizational Performance department. You will support unit efforts with a focus on departmental contributions to systems and data strategy, membership strategy, scientific strategy, education and certification strategy, and business strategy for the Association. You will participate and support efforts for appointed and member volunteer groups and APTA leadership. You will support preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. You will be an effective champion of the Association vision, mission, and brand.

Essential Functions

Oversees development and maintenance of organizational processes and procedures.
Provides management and oversight of APTA's data governance program, including developing annual work plan.
Manages review and acquisition of external data sources for the association; maintains inventory of external data.
Establishes policies and procedures for managing and sharing information across the organization.
Administers the internal and external survey process for the association.
Tracks APTA strategic plan outcomes and supports strategic plan data collection and reporting.
Oversees management of APTA's archive collections and librarian services.
Implements work plans related to respective activities of the Organizational Performance department.
Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director and unit leader.

Staff Expectations

Upholds and fosters team values
Complies with all APTA policies and procedures
Performs other duties as assigned to foster achievement of association priorities


5+ years' experience in a similar position
Project management or continuous quality improvement experience
Proven track record of delivering organizational efficiencies
Ability to collaborate with stakeholders and leaders across the organization
Strong project management skills, with proven ability to multitask and adhere to tight deadlines
Acute attention to detail
Excellent interpersonal skills
Excellent organizational and communication skills
Experience in a member-oriented association preferred

Travel Requirements

0 - 5% - local

How To Apply

Please send resume and cover letter, including salary requirements when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.%19787712%

Keywords: American Physical Therapy Association, Alexandria , Manager, Information and Process Management, Executive , Alexandria, Virginia

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