Knowledge Manager (w/ active Secret)
Company: Critical Solutions
Location: Alexandria
Posted on: August 5, 2022
Job Description:
Job DescriptionKnowledge Manager (w/ active Secret)Location:
Alexandria, VA Clearance: SecretJOB DESCRIPTIONCritical Solutions
is currently seeking a Knowledge Manager to support a Federal
program in Alexandria, VA. This position will serve as a member of
Joint Service Provider (JSP) Defensive Cyber Operations (DCO)
Program Management Office. The knowledge manager will be
responsible for improving, updating, and maintaining portals used
by the team across multiple classification levels while
continuously optimizing data entry, data sharing, workflows, and
reporting and dashboards. This position will also be the primary
tech writer for the program to support government and contractor
staff with creating, editing, and publishing a wide variety of
technical documents including standard operating procedures, work
instructions, tactics, techniques, and procedures, as well as other
types of technical reports.PRIMARY ROLES AND RESPONSIBILITIES:
- Analyze, manage, develop, and cultivate JSP DCO content
management and portal-based processes and solutions to impact
strategic project / program goals and business results
- Coordinate with business and technology teams to build
workflows that support, improve, and expedite business
processes
- Recommends and develops new technology solutions related to
SharePoint / Technical writing to improve quality and timeliness of
reporting while reducing the manual overhead to produce reports
utilizing in-depth Knowledge Management and technical writing
skills across range of programs
- Manicure JSP DCO information and artifacts stored on
portals
- Ensure consistency across portals at different classification
levels
- Lead efforts to assist program teams in drafting and publishing
standard operating procedures (SOPs), tactics, techniques, and
procedures (TTPs), work instructions, and other technical
documentation
- Maintain solid in-depth knowledge of portal and knowledge
management best practicesBASIC QUALIFICATIONS:
- Must hold Secret clearance or higher - Top Secret
preferred.
- Bachelor's degree and 12+ years of professional experience;
additional related years of experience is accepted in lieu of a
degree
- 5+ years of knowledge management experience
- 5+ years of tech writing experience
- 2+ years of SharePoint experience
- Familiarity with prominent portal and knowledge management
applications
- In-depth knowledge of SharePoint best practices (ex. Metadata
management, portal design, document storage and tagging,
permissions management, reference lists, workflow
implementation)
- Significant experience automating or expediting processes using
portal features and workflowsPREFERRED QUALIFICATIONS:
- Understanding of user interface design best practices
- Knowledge of Security Operations Center functions and
cybersecurity tools, capabilities, and principles
- Familiar with current cybersecurity technologies as well as
emerging capabilities
- Motivated self-starter with strong written and verbal
communication skills
- Active Top SecretClearance Requirement: Must be a US Citizen
and possess an active DoD Secret Clearance. In addition to specific
security clearance requirements, selected candidate must undergo
background investigation and finger printing by the federal agency
and successfully pass the preceding to qualify for the
position.
Job Posted by ApplicantPro
Keywords: Critical Solutions, Alexandria , Knowledge Manager (w/ active Secret), Executive , Alexandria, Virginia
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