Knowledge Manager (w/ active Secret)

Company: Critical Solutions
Location: Alexandria
Posted on: August 5, 2022

Job Description:

Job DescriptionKnowledge Manager (w/ active Secret)Location: Alexandria, VA Clearance: SecretJOB DESCRIPTIONCritical Solutions is currently seeking a Knowledge Manager to support a Federal program in Alexandria, VA. This position will serve as a member of Joint Service Provider (JSP) Defensive Cyber Operations (DCO) Program Management Office. The knowledge manager will be responsible for improving, updating, and maintaining portals used by the team across multiple classification levels while continuously optimizing data entry, data sharing, workflows, and reporting and dashboards. This position will also be the primary tech writer for the program to support government and contractor staff with creating, editing, and publishing a wide variety of technical documents including standard operating procedures, work instructions, tactics, techniques, and procedures, as well as other types of technical reports.PRIMARY ROLES AND RESPONSIBILITIES:

• Analyze, manage, develop, and cultivate JSP DCO content management and portal-based processes and solutions to impact strategic project / program goals and business results
• Coordinate with business and technology teams to build workflows that support, improve, and expedite business processes
• Recommends and develops new technology solutions related to SharePoint / Technical writing to improve quality and timeliness of reporting while reducing the manual overhead to produce reports utilizing in-depth Knowledge Management and technical writing skills across range of programs
• Manicure JSP DCO information and artifacts stored on portals
• Ensure consistency across portals at different classification levels
• Lead efforts to assist program teams in drafting and publishing standard operating procedures (SOPs), tactics, techniques, and procedures (TTPs), work instructions, and other technical documentation
• Maintain solid in-depth knowledge of portal and knowledge management best practicesBASIC QUALIFICATIONS:
  • Must hold Secret clearance or higher - Top Secret preferred.
  • Bachelor's degree and 12+ years of professional experience; additional related years of experience is accepted in lieu of a degree
  • 5+ years of knowledge management experience
  • 5+ years of tech writing experience
  • 2+ years of SharePoint experience
  • Familiarity with prominent portal and knowledge management applications
  • In-depth knowledge of SharePoint best practices (ex. Metadata management, portal design, document storage and tagging, permissions management, reference lists, workflow implementation)
  • Significant experience automating or expediting processes using portal features and workflowsPREFERRED QUALIFICATIONS:
    • Understanding of user interface design best practices
    • Knowledge of Security Operations Center functions and cybersecurity tools, capabilities, and principles
    • Familiar with current cybersecurity technologies as well as emerging capabilities
    • Motivated self-starter with strong written and verbal communication skills
    • Active Top SecretClearance Requirement: Must be a US Citizen and possess an active DoD Secret Clearance. In addition to specific security clearance requirements, selected candidate must undergo background investigation and finger printing by the federal agency and successfully pass the preceding to qualify for the position.
      
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Keywords: Critical Solutions, Alexandria , Knowledge Manager (w/ active Secret), Executive , Alexandria, Virginia