Director of Event Planning and Operations - Crystal City Marriott at Reagan National Airport - (2107
Company: Marriott International, Inc.
Posted on: November 22, 2021
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Crystal City Marriott at Reagan National Airport located at 1999
Richmond Highway, Arlington, VA is hiring a Director of Event
Planning and Operations.
Manages event management functions and staff on a daily basis,
including the departments of Event Planning, Banquets/Catering,
Event Service and Event Technology (Destination Management, if
applicable). Position has overall responsibility for executing all
property events with a seamless turnover from sales to operations
and back to sales while consistently delivering a high level of
service. Ensures team maximizes revenue opportunities by up-selling
and accurately forecasting (catering and group rooms) all events.
The position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
Education and Experience
High school diploma or GED; 4 years experience in the event
management, food and beverage, sales and marketing, or related
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Planning Operations
Leads execution of activities to support the Event Management
Works with direct reports to review scheduled events and event
complexity in order to avoid potential service challenges and
Ensures the property is apprised of all groups that will impact
Ensures meeting space and corresponding heart of the house areas
are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels
are kept in accordance to corporate guidelines.
Leads the catering menu development process.
Works with culinary team to ensure compliance to food handling and
Oversees turned opportunities function space and group room
Maintains inventories to maximize customer satisfaction and revenue
Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Reviews property specific event operations annually and makes
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
Works directly with high profile and high revenue groups to ensure
an excellent customer experience for all customers.
Leading Discipline and Department Teams
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Communicates vision for service delivery in Event Management to
ensure guest is serviced from arrival to departure (e.g., greeting
from maitred or event services team, food and beverage delivery,
fulfillment of special requests, invitation to return).
Assigns all events turned over to Event Planning team (if no
Manages customer budgets to maximize revenue and meet customer
Champions all standards, policies and procedures (PPM, Core
Deliverables, SOPs, LSOPs, etc.).
Ensuring and Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Establishes guidelines so employees understand expectations and
Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes
prices and service agreements to enhance the event experience and
to increase additional revenue opportunities for the property.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all applicable
laws and regulations.
Ensures that regular, ongoing communication is happening in all
areas of event operations (e.g., Banquet Event Order meetings,
pre-event briefings and staff meetings).
Reviews staffing levels to ensure that guest service and
operational needs are met.
Apply now at:
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Keywords: Marriott International, Inc., Alexandria , Director of Event Planning and Operations - Crystal City Marriott at Reagan National Airport - (2107, Executive , Alexandria, Virginia
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