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Service Department Manager

Company: Quality Staffing Services
Location: Abell
Posted on: February 26, 2021

Job Description:

St. Mary's County company is seeking an experienced Service Department Manager to add to its team. The ideal candidate would manage service operations to maximize return on investment by optimizing processes to ensure internal and external customer satisfaction, grow profitable service labor sales, exercise disciplined expense control, and attract, retain, and effectively engage department personnel. Responsibilities include:* Develop, communicate, enforce, and monitor effective service department processes* Create annual goals and budget, in alignment with the organization's financial and operational objectives* Develop and execute department marketing plan and monitor monthly to ensure achievement of goals* Schedule and assign jobs and work areas to employees according to skills and knowledge* Review work orders to accuracy and completeness prior to customer billing* Ensure all tools, equipment, and veh icles are in good working order* Manage recruiting, staffing, and employee development activitiesRequirements:* High school diploma or equivalent experience* Valid driver's license and clean driving record* 3+ years of experience in service department operations* Ability to use standard desktop applications, including MS Office and internet browsers* Ability to write and speak effectively to individuals and groups* Ability to analyze and interpret internal reports* Excellent customer service skills* Mechanical background with heavy equipment repair/operation or previous tech or service department management experience is preferred, including auto parts experience is relevant.

Keywords: Quality Staffing Services, Alexandria , Service Department Manager, Executive , Abell, Virginia

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