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Product Design Director, Internal Efficiency

Company: Better Mortgage Corporation
Location: California
Posted on: February 25, 2021

Job Description:

Product Design Director, Internal Efficiency Better is redefining homeownership and making it simpler, faster-and most importantly-more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.--

  • Right now we're funding over $2 billion in home loans per month
  • We've funded over $14 billion in loans and $3.5 billion in insurance--
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune's Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes' FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50--
  • We've secured over $254 million from our investors to date-- Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it's important to foster a company culture that encourages curiosity and passion-from employee resource groups and learning opportunities to team outings and community outreach. The Department Design plays a massive role in achieving this. Mortgages are complicated and quite frankly, stale. As designers, our job is to take all this complexity, distill it down to its essence, and repackage it into something simple, intuitive, and enjoyable. That's why we don't distinguish between UX, Visual, or Product Designers. Our designers are all of them - part business strategist, part user researcher, and 100% committed to creating an exceptional user experience in a space that sorely needs it.

    The Product Team The Internal Tools team is responsible for automating the mortgage process and ensuring we build best-in-class tools that let our teams accomplish more while enabling them to provide a frictionless experience for borrowers. The tools, integrations, and features the Internal Tools team builds help our sales, processing, underwriting, closing, and support teams work more efficiently and productively. Everything we build should be widely adopted, user-friendly, delightful, reliable, performant, and of high quality. It is critical to be data-informed and we always need to connect the work we are doing with our higher-level metrics and KPIs. The Role As a Design Director here at Better, you will be in charge of growing and leading a product design team. You will be responsible for guiding your team through difficult situations and ensuring their output is top-notch. You will influence your surface area's design practice, influence the product strategy for our internal tools and admin team, and influence the product execution and quality. As a Design Director, you will provide design mentorship and be a champion for both craft and career development. You will oversee and build a team of very strong IC designers and managers. You will create an environment for growth and efficiency by providing organization cover for your team to help the designers execute their best work. As a Design Director, you see no boundaries between form and function, and you view a product by the way it works vs. the way it looks. You have an impeccable eye for design and detail, and you are comfortable in an ambiguous and fast-paced environment. Design Directors here need to see and plan ten steps ahead. You are essentially a strategist who brings work to life through design. You let the work do all the talking, and you can still be hands-on and work directly with your design team. You have experience leading large teams and have a track record of delivering business impact and delivering exceptional, visual polish, experiences, and complex interactions. You are a proven leader and excellent communicator and never shy away from a challenge. You are comfortable working closely with product managers, engineers, marketers, and executives. What You Bring
    • 12+ years experience as a Designer and 5+ years experience growing and leading design teams (+managing managers)
    • Proven background in building a high performing team of designers
    • Can work independently without much oversight
    • Ability to think big and understand how to drive action and results
    • A strong process for building product experiences
    • Ability to give clear and actionable feedback to unblock your teams and move the work forward
    • Comfortable stepping into uncomfortable situations to provide clarity for your team
    • Knows how to have tough conversations with your design team when things are not going right
    • You are data-informed and have a growth mindset
    • Ability to manage a budget including allocated resources and planning for future hiring needs
    • Experience recruiting, hiring, and retaining multi-disciplinary design teams
    • Ability to thrive in a fast-paced, dynamic startup environment
    • No excuse winning mindset
    • Proven ability to solve complex UX problems and product strategy skills to deliver the best visual design solution
    • Clear, concise, confident, and proven ability to synthesis and preset your work
    • You have experience leading both cross-functional design teams with various crafts (Visual, Interaction/IA, Writing, Research). This includes skills like management of senior managers and across multiple levels of Product/UX Designer experience.
    • You have a user and evidence-based problem-solving mentality. You are always looking to hone your team's instincts through user feedback and data insight. You understand the role and importance of qualitative and quantitative methodologies.
    • You are hungry to learn and evolve in all things. From leadership skills to design craft to process to industry and market trends - you never stop pushing into the next big challenge.
    • You are familiar and comfortable motivating large design systems that you may or may not own directly-balancing the needs of our user experience principles and business goals with the practicalities of a company that values speed-to-ship over all things. What You'll Do
      • Establish and grow a strong design culture, provide leadership, and ensure your team success
      • Manage a team of designers and design managers, provide design
      • and push the quality of the work
      • Influence product strategy and lead your team in executing design work with a high level of polish
      • You have experience solving a range of tactical and contained problems like loosely defined product ideas and challenges and difference of opinions across your team and partners
      • Hire and retain top talent, focusing on attracting designers from various backgrounds and perspectives
      • Remove biases from the process by bringing business inputs and user needs to the forefront to define a great product
      • Be responsible for the design and product insights of all internal tooling experiences
      • Work with small multi-disciplinary teams made up of representatives from engineering, product, and excellent Customer Support teams
      • Consider existing insights, technical constraints, business needs, and specific platform demand to produce data-solutions and data-informed design solutions
      • You'll have full ownership of your team's work and total responsibility for every detail, every step of the way
      • Define challenging objectives and key results with the team, monitor progress, eliminate roadblocks, and prevent distractions The Better mission is rooted in values that drive us.
        • We do what's in the best interest of the consumer, not ourselves
        • We have growth mindsets, not fixed ones
        • We believe that success lies in execution, not credentials
        • We act like owners, not just employees
        • We work to find answers on our own, not wait for them to be given to us--
        • We optimize for mission, not ego Our mission speaks for itself-we continue to outpace the industry at every turn. We've recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be. Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person's merit, business needs, and role requirements. Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here . By submitting your application, you are agreeing to our use and processing of your data as required. At Better, we are committed to diversity and inclusion and creating an environment of growth for all of our employees. We recognize the unquestionable value of building a truly diverse workforce and the power of diverse perspectives necessary to achieve our mission of accessible homeownership. This is why we are committed to utilizing actionable data to inform our strategies to make sure we attract, retain and develop talent from all backgrounds, including underrepresented minorities. Below is a set of voluntary demographic questions. If you choose to complete this form, the responses will be used, in an anonymized and aggregated manner only, to help us identify areas for improvement in our process. Your responses, or your choice to not respond, will not be associated with your specific application and will not in any way be used in the hiring decision or thereafter, and your choice and your response will not otherwise subject you to any adverse treatment. I identify my gender as
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          U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Better.com are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Better Mortgage Corporation, Alexandria , Product Design Director, Internal Efficiency, Executive , California, Virginia

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