Director of Thought Leadership

Company: Hero Digital
Location: California
Posted on: February 25, 2021

Job Description:

Hero Digital is looking for a Director of Thought Leadership to join our team. This role will report into Hero's CMO to help senior-level client executives understand the effect of digital transformation on business, bring clarity to key digital trends impacting specific industry verticals and how brands should respond to grow customer and business value in the digital, connected age. Our ideal Director is innovative, sees beyond industry conventions, and is passionate about exploring what's now and next for digital customer experience for B2C and B2B companies. The candidate must be confident and able to create and present to executive-level clients across industries, inspiring and influencing them with forward-looking best practices and CX solutions that drive high-performing companies with superior customer experiences. This requires conducting and publishing innovative thought leadership and delivering advice through one-on-one advisory sessions, client inquiries, and speeches. What you'll do

• Develop a deep understanding of how CEOs, CMOs, CDOs, CIOs, COOs, and CROs develop CX strategies that enable them to deliver success for their customers and their company.
• Help define the future of CX by developing forward-looking insights on key trends, best practices, and what executive and leaders need to do to succeed.
• In partnership with Hero's Strategy and Data & Insights Practices oversee primary research and synthesize data to produce in-depth analyses that convey new ideas framed for our executive clients, digital leaders, and technology partners on a full range of customer experience topics such as creating innovative customer experiences and marketing, prioritizing investments in digital transformation and technology, and implementing enterprise wide customer transformation initiatives.
• In partnership with Hero Digital Practice Leads package growth solutions leveraging thought leadership, company service offerings and client case studies.
• Produce many expressions of your thought leadership in the form of short- and long-form written research, white papers, infographics, audio and video content, blogs, panels and podcasts.
• Consult with Hero's Client Service teams to apply Hero's thought leadership in the context of their client's business environment to help solve their problems through advisory.
• Establish an industry presence as an influential speaker and thinker.
• Help our clients anticipate how customer experience will evolve near term and in the future and how they can impact their business and capitalize on these expected changes.
• Present at Hero-sponsored and industry-related events and deliver client webinars.
• Provide business development support via telephone and face-to-face meetings with the Hero New Business team in the pursuit of new client prospects. Who you are
  • 9+ years' experience in a similar role with a rapidly growing professional services or high growth technology company.
  • Experience in developing, writing, and presenting leading-edge thinking around customer experience digital transformation topics including strategy, innovation, design, marketing, data and technology, in either a corporate or consulting environment.
  • A demonstrable experience with data, insights, metrics and governance.
  • Great intellectual curiosity about the effect of digital and technology on customers and how executives, marketing and digital leaders can leverage these insights to improve their services/ products and go-to-market strategies.
  • The ability to take complex, disparate ideas and distill them into simple, provocative concepts.
  • Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, analytics, and subject matter experts.
  • Interest in the current relationship between humans and machines in the context of the future of customer experience.
  • The ability to travel 30% of the time (in a normal business and travel circumstance). Who we are We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people's lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client's customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value. Do you share the values that set our company apart? We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright. We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.-- Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives. How did you hear about this opportunity? --*
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