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Director of Thought Leadership

Company: Hero Digital
Location: California
Posted on: February 25, 2021

Job Description:

Hero Digital is looking for a Director of Thought Leadership to join our team. This role will report into Hero's CMO to help senior-level client executives understand the effect of digital transformation on business, bring clarity to key digital trends impacting specific industry verticals and how brands should respond to grow customer and business value in the digital, connected age. Our ideal Director is innovative, sees beyond industry conventions, and is passionate about exploring what's now and next for digital customer experience for B2C and B2B companies. The candidate must be confident and able to create and present to executive-level clients across industries, inspiring and influencing them with forward-looking best practices and CX solutions that drive high-performing companies with superior customer experiences. This requires conducting and publishing innovative thought leadership and delivering advice through one-on-one advisory sessions, client inquiries, and speeches. What you'll do

  • Develop a deep understanding of how CEOs, CMOs, CDOs, CIOs, COOs, and CROs develop CX strategies that enable them to deliver success for their customers and their company.
  • Help define the future of CX by developing forward-looking insights on key trends, best practices, and what executive and leaders need to do to succeed.
  • In partnership with Hero's Strategy and Data & Insights Practices oversee primary research and synthesize data to produce in-depth analyses that convey new ideas framed for our executive clients, digital leaders, and technology partners on a full range of customer experience topics such as creating innovative customer experiences and marketing, prioritizing investments in digital transformation and technology, and implementing enterprise wide customer transformation initiatives.
  • In partnership with Hero Digital Practice Leads package growth solutions leveraging thought leadership, company service offerings and client case studies.
  • Produce many expressions of your thought leadership in the form of short- and long-form written research, white papers, infographics, audio and video content, blogs, panels and podcasts.
  • Consult with Hero's Client Service teams to apply Hero's thought leadership in the context of their client's business environment to help solve their problems through advisory.
  • Establish an industry presence as an influential speaker and thinker.
  • Help our clients anticipate how customer experience will evolve near term and in the future and how they can impact their business and capitalize on these expected changes.
  • Present at Hero-sponsored and industry-related events and deliver client webinars.
  • Provide business development support via telephone and face-to-face meetings with the Hero New Business team in the pursuit of new client prospects. Who you are
    • 9+ years' experience in a similar role with a rapidly growing professional services or high growth technology company.
    • Experience in developing, writing, and presenting leading-edge thinking around customer experience digital transformation topics including strategy, innovation, design, marketing, data and technology, in either a corporate or consulting environment.
    • A demonstrable experience with data, insights, metrics and governance.
    • Great intellectual curiosity about the effect of digital and technology on customers and how executives, marketing and digital leaders can leverage these insights to improve their services/ products and go-to-market strategies.
    • The ability to take complex, disparate ideas and distill them into simple, provocative concepts.
    • Superior client-facing communication, listening, critical thinking, and collaboration skills with researchers, analytics, and subject matter experts.
    • Interest in the current relationship between humans and machines in the context of the future of customer experience.
    • The ability to travel 30% of the time (in a normal business and travel circumstance). Who we are We are a leading independent customer experience agency in North America that was born in California, at the intersection of business, design and technology. Our purpose is to bring moments of Truth & Beauty into people's lives by creating customer experiences that are good for people and good for business. We drive growth and loyalty through a relentless focus of placing our client's customers at the center of their business. Led by the experts in strategy, marketing, data, design, and technology, we work in blended teams, solving client problems and delivering results at market speed. These teams help Fortune 500 companies like Comcast, Oracle, Twitter, U.S. Bank, Salesforce, Sephora, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new brand and business value. Do you share the values that set our company apart? We are expanding our team of humble and hardworking people who share the qualities we believe in. We seek those who are Wholehearted, Craft-driven, and Bright. We are grounded in the values of who we are that ultimately lead to moments of Truth & Beauty. We celebrate leaders at all levels who take risks and create magic. We bring our complete, genuine, and whole-hearted selves forward each day. We are craft-driven in nature, with strong curiosities, but with a diligent and meticulous approach. And we bring an unexpected brightness through imagination, inspiration and an optimistic mindset. The commitment we make to our work is the source of our pride and the basis of our reputation.-- Above all, Hero Digital is committed to creating an inclusive employee experience. One that reflects the world we live in today. We are an equal opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives. How did you hear about this opportunity? --*
      Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? --*
      Please explain U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Hero Digital are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Hero Digital, Alexandria , Director of Thought Leadership, Executive , California, Virginia

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