HVAC Branch Manager
Company: Len the Plumber
Location: Alexandria
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Branch Manager – HVAC Division
Len the Plumber Heating & Air | NOVA Compensation: $120-135,000 up
to a 40 % Bonus Eligibility Classification: Salaried Exempt |
Full-Time Join Our Winning Team! Len the Plumber Heating & Air is
hiring an HVAC Branch Manager to lead our high-performing
residential HVAC operations in Alexandria, VA. This key leadership
role owns P&L and oversees service operations, customer
experience, staffing, safety, and growth. Why You’ll Love Working
Here Lead at Scale: Guide a multi-million-dollar plumbing operation
with top-tier technicians and leaders. Impact & Autonomy: Full
P&L ownership, KPI accountability, and strategic growth
responsibility. Customer-First Culture: Deliver same-day service
with excellence and integrity. Career Development: Leadership
training, clear advancement pathways, and cross-brand
collaboration. Benefits: Medical, dental, vision, 401(k) match,
PTO, paid holidays, company-paid life, disability, EAP. What You’ll
Do . Build and execute annual/quarterly business plans aligned to
revenue, gross margin, and EBITDA goals. Drive growth through
capacity planning, pricing discipline, add-on services, and market
expansion. Manage budgeting, forecasting, and KPI cadence;
course-correct with data-driven action plans. Recruit, develop, and
coach service managers, field supervisors, and plumbers; build a
performance culture. Partner with leadership on onboarding,
safety/OSHA compliance, technical training, and career pathways.
Ensure world-class customer experience (speed to schedule,
conversion, NPS/CSAT, callbacks reduction). Strengthen parts/vendor
relationships and inventory controls to improve first-visit
completion. Collaborate cross-functionally (Marketing, Recruiting,
Finance) to hit growth and profitability targets. What You Bring
REQUIRED : 5 years of leadership in r esidential HVAC service
(field and ops). Proven success managing P&L, KPIs, and
(ideally) multi-site or high-volume operations. Excellent
communication, coaching, and change-leadership skills. Proficiency
with Microsoft Excel; ServiceTitan (or similar FSM/dispatch)
experience strongly preferred. Bachelor’s degree in Business or
related field preferred. Sales and customer service orientation
You’ll Be a Great Fit If You… Inspire teams and raise the bar on
safety, quality, and customer care. Love using data/KPIs to drive
decisions and continuous improvement. Thrive in a fast-paced,
growth-focused environment and lead with urgency and integrity.
EOE
Keywords: Len the Plumber, Alexandria , HVAC Branch Manager, Engineering , Alexandria, Virginia
