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Windows 11 Engineer- Specialist

Company: Federal Staffing Solutions Inc.
Location: Alexandria
Posted on: May 8, 2024

Job Description:

Job Description
We connect our employees with some of the best opportunities around.

Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring.

We are looking for a Windows 11 Engineer- Specialist to work in Alexandria, VA supporting our client.

Salary: $91,000- $110,000

Clearance: US Citizen

Job Overview:We are seeking a highly skilled and certified Windows 11 Specialist to join our IT team at the Alexandria Central Office. The ideal candidate will be responsible for managing and maintaining approximately 2,000 Windows 11 laptops, ensuring that BIOS, firmware, and drivers are up-to-date, and resolving any hardware or software issues. This role involves working closely with the hardware vendor on AUTOPILOT and INTUNE configurations, as well as managing software packages and device compliance.

Key Responsibilities:

  • Manage a test lab with various models of Windows 11 laptops and oversee the maintenance of approximately 2,000 laptops.
  • Keep BIOS, firmware, and all drivers (NIC, video, audio, etc.) updated on laptops and docking stations.
  • Perform testing in the lab before deploying updates or changes to ensure stability and functionality.
  • Serve as the first point of contact for troubleshooting and resolving trending issues with laptop hardware or software.
  • Oversee and manage the AUTOPILOT and INTUNE configuration processes in collaboration with hardware vendors, ensuring seamless laptop domain join sequences.
  • Track and monitor laptops via INTUNE to ensure they are regularly checking in and receiving updates; take corrective action as necessary.
  • Monitor the Tenable Nessus workstation dashboard to identify and remediate any software vulnerabilities.
  • Collaborate on the configuration, setup, and daily management of INTUNE for mobile devices.
  • Act as a backup in creating and managing software packages for delivery.
  • Utilize ServiceNow for the review, evaluation, assignment, and working of end-user support tickets.
  • Assist in the development and implementation of IT policies and procedures related to device management, including patching, reporting, and analytics for both laptops and mobile devices. Required Qualifications:
    • CompTIA A+ certification (mandatory).
    • Minimum of 3 years' experience with Windows 11 administration, INTUNE, AUTOPILOT, and remote device management.
    • Minimum of 2 years' experience with network infrastructure and system security.
    • Proficiency in using ServiceNow for handling support tickets and IT service management processes.
    • Ability to work in a dynamic and challenging environment.
    • Excellent problem-solving skills and the ability to prioritize multiple tasks.
    • Strong communication and collaboration skills. Preferred Qualifications:
      • Experience with Tenable Nessus and vulnerability management.
      • Previous experience working in a test lab environment.
        Equal Opportunity Employer

Keywords: Federal Staffing Solutions Inc., Alexandria , Windows 11 Engineer- Specialist, Engineering , Alexandria, Virginia

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