Internal IT - Solutions Engineer

Company: Konica Minolta Business Solutions
Location: Alexandria
Posted on: May 26, 2023

Job Description:

Overview

The Internal IT Solutions Engineer is a hybrid position in which the incumbent is responsible for both improving internal systems and processes to increase workflow efficiency and supporting all internal IT related needs and requests.
Responsibilities

* Onsite, in-person end-user IT support
* Install and configure appropriate software and functions according to specifications
* Organize and schedule upgrades and maintenance without deterring others from completing their work
* Perform troubleshooting to diagnose and resolve problems working with the KM ITS group and outside 3rd party vendors
* Responsible for new hire IT setup process including equipment setup, email, desk and cell phone setup as well as assets tracking.
* Provide new hire IT orientation within 3 days of hire.
* Maintain and update corporate directories, Active directory and 3rd party licensing on a regular basis to ensure accuracy
* Serve as the main point of contact for all ongoing internal IT related requests using the IT ticketing system.
* Deliver IT training to new and current employees on new processes or systems as needed.
* Process IT related tasks for termination request.
* Produce periodic reports and analysis as requested.
* Ensure internal IT systems integrity in terms of security, accessibility and accuracy.
* Performs other duties as assigned.
* Create and maintain records/logs of the network environment and best practices
* Carry out daily housekeeping checks on servers and systems
* Assist with external helpdesk technical support line
* User management including configuring new accounts, password resets, and troubleshooting user login, profile, and permissions issues
* Backup the solutions engineer team which will require additional training on current solutions product offering.
* While performing the duties of this position, the employee will regularly work on a computer for prolonged periods and walk on a frequent basis. Ability to communicate with individuals by telephone, e-mail and in person and lift up to 50 lbs on an occasional basis.
Qualifications

* Minimum Associate's degree in business or computer related field
* Minimum 2 years experience with Associate degree or 1 years experience with a BA or BS in information technology related position
* Valid driver's license (DC, MD or VA)
* Proficient with Excel, PowerPoint and Word
* Excellent written and verbal communication skills
* Team player with strong customer service skills
* Sound knowledge of network architecture About Konica Minolta

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Keywords: Konica Minolta Business Solutions, Alexandria , Internal IT - Solutions Engineer, Engineering , Alexandria, Virginia