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IT Field Services Engineer II

Company: StevenDouglas
Location: Alexandria
Posted on: August 7, 2022

Job Description:

Six month contract to hire position with some remote options. Must be open to being on site in Alexandria as well as other client locations in the area. Long term opportunity that will convert to a permanent engagement after the initial 6 month contract period. Apply today for more information!

  • A bachelor's degree, or equivalent in experience and certifications, from an accredited college or university with a major in Computer Science, Information Systems, Computer Engineering, Business, or other related scientific or technical discipline.
  • Three (3) years of successfully progressive experience in a service desk technician role can substitute for any or all the education requirements.
  • Ability to communicate effectively, orally and in writing, and to establish and maintain effective working relationships with peers, end-users, and vendor development staff, as well as all levels of management personnel as necessary.
  • Minimum of 3 years of formal information technology, desktop support, customer support, customer service, technology management experience
  • Practical experience with an enterprise incident management system.
  • Practical experience with service management help desk tools.
  • Knowledge of computer hardware, architecture, repair, and troubleshooting procedures.
  • Knowledge of Windows desktop operating systems and file systems including Active Directory.
  • Knowledge of TCP/IP device configuration and the network structure.
  • Able to diffuse tense situations. Experience in dealing with people in a highly visible, fast-paced, and sometimes stressful environment. Ability to handle people in varying situations, including when users are frustrated, anxious, or upset.
  • Demonstrated customer service abilities (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.,
  • Ability to be a team player. Demonstrate being team-oriented, ensuring that there is respect shown for customers, team members, peers, and management. Ability to ensure proper recording, documentation, routing, and closure of incidents.
  • Familiarity with ITIL/ITSM Concepts Work Environment and Physical Requirements:
    • Must be able to safely lift and move pieces of hardware weighing up to 50lbs. May need to handle heavier pieces of equipment with additional help. Proper lifting techniques for moving equipment.
    • Stooping, kneeling, and crawling may be needed for the installation of equipment.
    • Ability to use small hand tools appropriate for computer installation and repair.
    • Ability to travel alone to multiple client locations.
    • Awareness of safety for people and equipment in the environment.
    • Awareness of standard electrical and mechanical precautions.
    • Hand tools, medium and large-sized motor vehicles (such as vans), pneumatic pallet lifts, equipment carts, hand trucks.
    • Use of mobile devices as required for daily work assignments.

Keywords: StevenDouglas, Alexandria , IT Field Services Engineer II, Engineering , Alexandria, Virginia

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