Account Representative
Company: G. Grattan LLC
Location: Midlothian
Posted on: February 19, 2026
|
|
|
Job Description:
Job Description Job Description Job Description: Join our team
as a Inside Salesperson, where you will be responsible for engaging
with inbound leads—no cold calling required. You will answer
inquiries, resolve issues, confirm sales, and escalate problems as
needed. This role requires interaction with hundreds of customers
each week to sell Lawn Programs and related services while ensuring
a best-in-class customer experience. To succeed, you must be
confident, fully engaged, a team player, and bring a positive,
enthusiastic attitude to work every day. *NO COLD CALLING* Primary
Responsibilities: • Customer Service Excellence: Process inbound
and outbound contacts in a courteous, timely, and professional
manner. Provide excellent customer service by listening to
customers, understanding their needs, and achieving budgeted close
rates. • Generate Revenue: Drive revenue by understanding and
interpreting customer requirements, providing technical
information, and developing accounts. • Account Management:
Accurately obtain and enter data to provide complete information
and assist the customer/prospect in a professional manner. •
Follow-up on Estimates: Follow up on current and previous year
estimates in a timely manner. • Escalation & Resolution: Escalate
customer issues to the appropriate staff or managerial team for
resolution as needed. • Utilize Technology & Systems: Use systems
and technology effectively to complete account management tasks,
follow scripts, policies, and procedures. • Quality Assurance:
Maintain and improve quality results by following standards and
recommending improved procedures. • Continuous Learning: Attend
meetings and training, review all new training material, and stay
up to date on changes in program knowledge, systems, and processes.
Required Qualifications/Attributes: • Customer Service Skills:
Possess excellent customer service skills, including empathy and
active listening. • Strong Closing Techniques: Confident in closing
sales with a customer-centered approach. • Communication Skills:
Excellent organizational, oral, and written communication skills. •
Technical Competence: Strong computer and systems skills with the
ability to quickly and accurately input data. • Self-Discipline:
Ability to work independently with minimal supervision. • Sales
Experience Preferred: Previous sales experience is preferred. •
Problem Solving & Negotiation: Aptitude for problem-solving and
negotiation. • Adaptability: Ability to thrive in a fast-paced
environment with frequent changes and ambiguity. • Reliability:
Highly reliable with the ability to maintain regular attendance and
punctuality. • Continuous Development: Regular technical training
and use of outside resources in computer/marketing/agronomy and
customer service is expected. • Basic Agronomics Knowledge: Basic
knowledge of agronomics/horticulture is a plus. Education and
Experience • Minimum of High School diploma or equivalent •
Familiarity with computer and Windows PC applications and the
ability to learn new and complex computer system applications • 2
years in Sales and/or landscaping industry would be ideal Minimum
Physical Requirements • Prolonged periods sitting at a desk and
working on a computer • Ability to stoop and bend *Virginia Green
is committed to a diverse and inclusive workplace. All applicants
will receive consideration for employment without regard to race,
color, national origin, religion, sex, sexual orientation, gender
identity, age, genetic information, or protected veteran status,
and will not be discriminated against on the basis of disability or
other legally protected status.
Keywords: G. Grattan LLC, Alexandria , Account Representative, Customer Service & Call Center , Midlothian, Virginia
