Office Manager
Company: Ashley HomeStore
Location: Alexandria
Posted on: March 20, 2023
Job Description:
Ashley Furniture HomeStore -is searching for an -Office Manager
-to provide daily staff support, and assist with managing customer
concerns. As an Office Manager your organization and can-do
attitude are essential to your success with -Ashley Furniture
HomeStore.Working for -Ashley Furniture HomeStore -you will find a
unique and fulfilling culture, with opportunities for growth and
great benefits! Apply Today for Immediate Consideration!ESSENTIAL
DUTIES AND RESPONSIBILITIES -include the following. Other duties
may be assigned.
- Greets customers with a smile
- Supports sales staff by finalizing tickets quickly and
efficiently
- Handles customer order issues in person and on the phone
- Handles escalated customer issues
- Prepares Office staff schedules
- Thorough knowledge of office policies and procedures
- Reviews and makes changes to customer orders
- Records details and notes on each customers ticket
- Processes credit card, cash and check transactions correctly
and expeditiously according to company policy
- Provide reports
- Reviews sales orders on a daily basis
- Sales Floor -assists with pricing, tagging, promotion, and
organization when needed
- Daily Close outs - count money
- Tracks office supplies, puts in quarterly orders thru help desk
system
- Training new office staff on company policy and system
- Handles all new hire paperwork for the store. Ensures all
hiring paperwork is filled out correctly and sent to HR
- Ensures that office staff performs daily duties, on time,
adheres to all company policies
- Follows assigned schedule
- Attends all required meetings
- May have Key Holder responsibilitiesSUPERVISORY
RESPONSIBILITIESManages office staff (CSR's) and in the absence of
Store General Manager or Sales Manager responsibility will include
all store personnel. Carries out supervisory responsibilities in
accordance with organizations policies and all applicable state and
federal laws.QUALIFICATIONSTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- Must have basic math skills (calculate figures and amounts such
as discounts, interest, commissions, percentages, etc.)
- Ability to multi-task
- Motivated and ability to work under pressure
- Ability to work effectively with staff and all levels of
management
- Committed to purpose, and company goals
- Ability to define problems, collect data, establish facts, and
draw valid conclusions
- Must have good verbal communication skills. Must possess the
ability to respond to common inquiries or complaints from customers
and vendors. Ability to effectively present information to
management and other team members.EDUCATION and/or EXPERIENCE
- High School diploma preferred
- Computer literacy to include a working knowledge of standard
business applications (MS Outlook, Word and Excel), in a Windows
environment.PHYSICAL DEMANDSThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to use
hands to finger, handle, or feel; reach with hands and arms; and
talk or hear. The employee frequently is required to stand and
walk. The employee is occasionally required to sit, climb or
balance and stoop, kneel, crouch. The employee must regularly lift
and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust
focus.WORK ENVIRONMENTThe work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the employee is occasionally exposed to moving mechanical
parts. The noise level in the work environment is usually
moderate.Job Type: Full-time
Keywords: Ashley HomeStore, Alexandria , Office Manager, Administration, Clerical , Alexandria, Virginia
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