Spa Receptionist

Company: Onelife Fitness
Location: Alexandria
Posted on: March 19, 2023

Job Description:

Summary Objective:
Spa Coordinators are responsible for creating a positive and relaxing spa experience under the Spa Director and with the support of the Spa Team. This experience includes answering phones, scheduling spa services, greeting all customers, assisting with inquiries, and processing point of sale transactions for all products, always exceeding expectations. This role requires enthusiasm and professionalism, while multitasking. It is not uncommon to have calls and guests needing assistance simultaneously.
Essential Functions:
Deliver the Ultimate Beauty Experience to Every Guest, Every Time
Facilitate day-to-day spa management by booking services
Answer phone calls, respond to inquiries, and refer services
Warmly greet clients upon arrival/departure
Keep spa clean, stocked, and organized
Job Responsibilities:
Ability market/promote products and services
Be well informed on our products, services, packages
Ensure that any waivers or consent forms are signed by client
Inform spa professionals about daily schedules
Maintain and report schedule efficiently
Handle payments efficiently and accurately
Orient guests to the spa facility
Monitor inventory of products, supplies, and equipment
Notify spa director about inventory needs, equipment issues, etc.
Attend all required meetings and trainings
Understand and follow employee standards of conduct and ethics
Uphold club building, facilities, service, program, and emergency procedures
Assume other duties as assigned
Work mornings, evenings, and weekends as necessary
Required Knowledge, Skills & Abilities:
Excellent verbal and nonverbal communication skills
Excellent communication skills and attention to detail
Strong work ethic that includes punctuality, organization, and attention to detail
Ability to maintain a friendly, enthusiastic, and positive attitude
Desire to assist others and orient guests to the spa facility
Confidence and desire to create new relationships quickly
Ability to quickly acquire and apply new knowledge and skills
Willingness to work flexible hours
Knowledge of basic math and cash handling procedures
Basic computer skills (MS Office, email, MS Windows)
Required Experience, Education & Certifications:
High school diploma or GED preferred
Physical Activities, Physical Requirements, Visual Acuity & Working Conditions:
Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Bending the body downward and forward by bending leg and spine.
Extending hand(s) and arm(s) in any direction.
Particularly for sustained periods of time.
Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Applying pressure to an object with the fingers and palm.
Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
The worker is required to have visual acuity to perform an activity such as: operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach; performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.
Employee Benefits:
All US Fitness team members receive:
Complimentary Membership and Guest Privileges
Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
Discounts on Serenity Day Spa Services and all apparel
Employee Referral Gift
In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
401(k) Retirement Plan
Paid Time Off
Relocation:Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Onelife Fitness, Alexandria , Spa Receptionist, Administration, Clerical , Alexandria, Virginia