Business Office Associate Lead
Company: CarMax
Location: Fredericksburg
Posted on: January 25, 2023
Job Description:
7291 - Fredericksburg - 10400 Southpoint Pkwy, Fredericksburg,
Virginia, 22407CarMax, the way your career should be! Peer leader
to Business Office Associates, responsible for processing and
auditing paperwork associated with sales, leading self and others
through daily business requirements, cash management, and providing
exceptional customer service.What you will do:
- Mentors Business Office Associates, assisting them with
development and training
- Assists store personnel and all store departments in their
daily functions while adhering to CarMax guidelines
- Participates in the rotation of the "Manager on Duty" role -
responsible for delegating and directing the business office work
flow, answering questions related to transactions, handling
customer issues/concerns and following up on delegated business
office work tasks
- Delegates and follows up on various Business Office tasks
- Provides customer service by listening, answering customer
questions and explaining paperwork process
- Processes paperwork associated with retail automobile sales
including printing daily reports, maintaining deal jackets,
contacting finance companies regarding contracts, obtaining
required information regarding registration and titling, and
auditing completed paperwork
- Processes paperwork associated with an appraisal lane purchase
including title collection calls and follow up, obtaining proper
paperwork and signatures from customers and sending appropriate
documentation to Corporate for funding of drafts
- Manages cash including receiving and counting money,
distributing funds, preparing deposits and handling of the safe
with considerations to security
- Processes paperwork affiliated with the state DMV. This
includes submitting paperwork necessary to title and register a
vehicle for a customer after the sale
- Clerical responsibilities including copying, filing and
answering phones
- May assist in hiring process by attending job fairs and
performing interviews in partnership with a
managerQualifications:Work requires ability to:
- Create and maintain a positive work environment
- Perform supervisory tasks (preferred experience: 3 years of
customer facing work; 1 year of supervisory work)
- Delegate effectively
- Follow up
- Make decisions using independent and sound judgment
- Resolve customer and associate issues
- Read, interpret and transcribe data in order to maintain
accurate records
- Understand numeric filing system
- Use word processing, spreadsheet and other programs, displaying
intermediate PC skills
- Multi-task in a high energy, fast-pace work environment,
leading self and others through prioritization of changing daily
business needs.
- Lift objects that weigh as much as 15-20 lbs
- Speak and listen effectively in dealing with internal and
external customers in person and over the phone
- Complete CarMax provided training on the functional areas of
the Business Office, allowing for cross-training and full coverage
of Business OfficeAbout CarMaxCarMax disrupted the auto industry by
delivering the honest, transparent and high-integrity experience
customers want and deserve. This innovative thinking around the way
cars are bought and sold has helped us become the nation's largest
retailer of used cars, with over 200 locations nationwide.Our
amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For .CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Alexandria , Business Office Associate Lead, Administration, Clerical , Fredericksburg, Virginia
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