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Membership Administrative Assistant

Company: FBI National Academy Associates
Location: Quantico
Posted on: November 22, 2021

Job Description:

About usThe FBI National Academy Associates is based out of the FBI Academy in Quantico, VA. We are a non-profit, international organization of 16,000 senior law enforcement professionals dedicated to providing our communities, states, countries, and profession with the highest degree of law enforcement expertise, training, education and information.Membership Administrative Assistant Duties: OfficeProvide administrative support to the national office including answering the main phone line and connecting calls to appropriate staffProvide in-person support as the office first point of contact - to answer questions, direct members to services, and general inquiriesMembership, Finance, and Academy Liaison SupportManage Membership inbox emailServes as the primary membership liaison by assisting members with membership issues and concerns. Responds to, or routes to the appropriate individual, inquiries received via incoming calls or email. Identifies trends from membership inquires received and report to Director of Membership Engagement to help improve overall membership satisfactionProvides membership database supportAssists in processing membership forms, changes to member and chapter profiles and types, as well as all check, credit card, and electronic transfer membership renewals and new application payments. Follows up on unidentifiable paymentsReceive and post checks and invoicesUnder the supervision of the Director of Membership Engagement, helps support member online & mobile application communitiesSupports the Marketing and Communications team with chapter and member information form submissionsMaintain confidential and sensitive informationAssists with new member onboardingAdditional duties as assignedQualifications and SkillsAdvanced experience with Microsoft Office applications (MS Outlook, Word, Excel, and PowerPoint, and Teams)Strong attention to detail and the ability to work independentlySelf-starter, demonstrates initiative, flexible, and with a can-do attitudeAbility to apply good judgment in completing assignments and in prioritizing competing prioritiesAbility to successfully interact and communicate with all levels of staff and members within an organizationExcellent communication, organizational skills, and ability to follow-through on a broad range of administrative duties and to work effectively in a team environment.Ability to learn new software applicationsExperience with Association Management Software is a plusBackground check and Covid vaccination requiredThis position may include travel to the FBINAA Annual Meeting (4-5 days per year) to assist with on-site support during the conference.Additional Qualifications & Experience: Non-profit experienceAdministrative Assistant: 2-3 yearsAdditional Salary Information: This is an hourly paid position and will be expected to work 25-29 hours per week.Job Type: Part-timeBenefits:Flexible schedulePaid time offSchedule:Day shiftMonday to FridayAbility to commute/relocate:Quantico, VA 22135: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Must be able to pass a background check.Education:Bachelor's (Preferred)Experience:Microsoft Powerpoint: 1 year (Preferred)Microsoft Excel: 2 years (Required)Work Location: One location

Keywords: FBI National Academy Associates, Alexandria , Membership Administrative Assistant, Administration, Clerical , Quantico, Virginia

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