Business Lending Support Processor
Company: United States Senate Federal Credit Union
Location: Alexandria
Posted on: May 27, 2023
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Job Description:
Job Descriptions:
Mission:
In the Senate Community tradition of service, we strive to improve
the financial wellness of our members throughout all stages of life
by integrating sustainability and security into every financial
solution.
Culture Competencies: S.T.R.I.V.E
Maintains our members' and employees' trust by safeguarding their
financial data and information.
Values and respects everyone's abilities, opinions, and feedback to
achieve trust, safety, and well-being in a friendly, welcoming, and
cooperative environment. Actively devoted to our motto of "better
together".
Is honest, professional, authentic, and genuine in creating
relationships that are uncompromising and true to ethical
principles.
Generates new ideas, supports change, provides new efficient
solutions, and solves problems creatively while balancing risk.
General Summary:
Under general supervision and in compliance with all federal and
state regulations and established USSFCU policies and procedures,
is responsible for originating, processing, and closing a high
volume of business loan applications originated via phone or web.
Serves as an ambassador of USSFCU by espousing our "Member First"
philosophy and fulfilling our purpose of helping our members
achieve financial success. Develops relationships with members by
engaging as a member advocate, actively listening, identifying
member needs and providing solutions. Driven to meet or exceed
individual performance and departmental sales/service goals.
Major Duties & Responsibilities:
Represents the Credit Union in a courteous, engaging, professional
manner and provides excellent member service to both members and
internal teammates. Is efficient, results driven, and accurate.
Understands the impact of behavior and performance on the credit
union, the members, potential members, and teammates.
Conducts productive interviews with business loan applicants,
gathering the required information for a credit application.
Explains loan options, rates, terms, and collateral requirements.
Educates business members by providing accurate information
regarding credit union products, services, policies, and
procedures, helping them to arrive at a beneficial conclusion.
Understands and conveys to business members the appropriate rules
and regulations related to loan products and services. Understands,
interprets, and provides follow-up on important data from various
credit reports.
Tracks progress and maintains up-to-date status of assigned loans.
Responsible for input and/or verification of data provided by
business members, various credit reports, and third-party vendors.
Responsible for acting as a liaison between Underwriting and the
business member. Thoroughly document loan request and any
additional information that will assist Underwriter with the
decision process. Thoroughly document status of loan decision,
including any follow-up required by business member. Effectively
explains loan decisions, stipulations, and requirements to
members.
Responsible for obtaining and verifying pertinent documentation
based on loan product type and conditions, including but not
limited to identification documents, income verification documents
and payoffs from other financial institutions or creditors. Works
closely with other departments to identify and prevent loan
fraud.
Coordinates execution and delivery method of loan documents with
members. Establishes repayment and interest schedules based upon
loan guidelines and rates.
Orders, reviews, and analyzes appraisals, titles, tax returns,
flood reports and any additional documents that may be required by
the underwriter.
Creates and updates loans in core system. Responsible for correct
funding of loan proceeds, including distribution to proper general
ledger accounts as required with the purchase of GAP and/or
warranty coverages, overnight processing fees, or other fees as
applicable.
Insures loan files are complete and accurate and contain proper
signatures, dates, and supporting loan documents.
Maintains proficiency in USSFCU's lending platform and serves as
liaison to I.T. Department for any System issues that may impede
efficient and accurate member service. Must have the ability to
understand and maintain secured document delivery via use of
DocuSign and the on-line Message Center.
Actively listens and offers referrals for products and services
based on business member needs. Ability to work independently.
Meets or exceeds performance, sales, and service goals established
by management. Is results driven, possesses a high sense of
urgency, and is self-motivated to succeed. Able to multi-task and
effectively prioritize a high-volume workload, which requires good
organizational skills.
Responds to business member inquiries regarding credit union
business loan services and/or account discrepancies. Prioritizes
first-call resolution to member concerns. Assists other departments
as necessary and works closely with other departments to ascertain
necessary corrections for errors. Clears audit exceptions in a
timely manner. Performs account file maintenance as necessary.
Interacts in a positive manner with all team members to promote
unity, communication, and consistency of operations to help the
department and the organization. Takes initiative and actively
contributes to helping the team meet and exceed lending and
organizational goals.
Actively engages and participates in training, coaching sessions,
team meetings, group discussions and motivational/promotional
activities with the organization. Completes assigned training
initiatives as required within the prescribed timeframe. Strives to
improve own personal performance. Takes responsibility and
ownership of actions and decisions.
Ensures Credit Union's compliance with Federal Lending Regulations
including but not limited to the Equal Credit Opportunity Act, Fair
Credit Reporting Act, Truth in Lending, Military Lending Act,
Telephone Business Protection Act, Graham-Leach-Bliley Act, and
Business Financial Protection Bureau rules.
Complies with all applicable Rules, Regulations and Statutes of the
NCUA and other appropriate governing bodies to include but not
limited to: The Credit Union Bylaws, Bank Secrecy Act, Office of
Foreign Assets Control, Fair Lending Act, and Fair Credit Billing
Act.
Complies with all Credit Union policy and procedural guidelines,
including but not limited to Member Identification Policy, Bank
Secrecy Act, USSFCU Red Flag Policy, USSFCU Loan Policy, and USSFCU
Business Lending Guidelines and Procedures.
Performs other duties as assigned.
Required Experience:
Education/Experience: High school diploma/equivalent required;
Bachelor's degree preferred. Minimum of 2 years lending experience
required. Business lending experience preferred.
Skills: Knowledge of Business Membership Products, Services,
Guidelines, Policies, and Procedures. Requires advanced
understanding of Business and Business Loan Products, Loan Policy,
Loan Procedures, Guidelines, and Underwriting criteria preferred.
Basic math skills and problem-solving skills required. Ability to
cross-sell products and services; ability to read and interpret
business credit reports. Requires attention to detail; proofreading
skills; flexibility. Advanced knowledge of core banking systems;
advanced knowledge of document and data storage systems, including
importing and editing skills preferred. Basic knowledge of
Microsoft Office suite. Capable of working independently in a
high-volume, fast-paced environment, while maintaining a high level
of accuracy. Ability to troubleshoot member issues with credit
union products/services, including third party products.
Communication:Demonstrated ability to develop and maintain positive
relationships with members, teammates, and other credit union
departments. Advanced interviewing and interpersonal skills
required. Excellent written and oral communication skills required.
Requires ability to listen to member needs and recommend
appropriate products and services. Deals effectively with members
and all levels of staff.
Location: This position can be located at either the Bowman
Building or Contact Center locations.
Supervisory: None Required.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status, and will not be discriminated
against on the basis of disability.
Keyword: Business Lending Support Processor
From: United States Senate Federal Credit Union
Keywords: United States Senate Federal Credit Union, Alexandria , Business Lending Support Processor, Accounting, Auditing , Alexandria, Virginia
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