Front Desk Agents/Guest Services/Night Auditors- Different Shifts Available

Company: Springhill Suites
Location: Alexandria
Posted on: November 22, 2021

Job Description:

HIRING FRONT DESK AGENT (Shifts available are 7am-3pm, 3pm-11pm, and night shift 11pm-7am) for and Springhill Suites AlexandriaPLEASE APPLY IN PERSON AT: SPRINGHILL SUITES ALEXANDRIA:6065 RICHMOND HWYALEXANDRIA, VA 22303*****MUST BE ABLE TO WORK WEEKENDS AND HOLIDAYS*****Job descriptionEnsures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.Essential Job Duties

• Greets guests with genuine and warm spirit of hospitality
• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
• Posts transactions to guest and master accounts
• Reviews guest account balance, ensuring that payment is secured
• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
• Reviews arrivals and blocks special requests
• Processes required reports, including down time, high balance, etc.
• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
• Handles guest requests and concerns in a courteous and efficient manner
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
• Prepares guest amenities, and ensures delivery in a timely manner
• Handles in-house guest reservation requests such as extension, late check-out, and rebooking
• Handles check-out procedures swiftly and accurately and assists guests on departure.
• Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
• Stores guest luggage
• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
• Operates the franchise terminal and performs designated maintenance tasks
• Maintains procedures for credit control and handling of financial transactions
• Maintains guest safety & privacy by adhering to established procedures
• Issues safety deposit boxes for guest use, following security protocol
• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
• Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
• Assists with the relocation of guests, when necessary
• Assists other departments during slow periods
• Additional duties may be added at any time at the discretion of managementConsistently models the behavior of a 'Baywood Ambassador' who:
  • Maintains a professional image, including appearance, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when appropriate
  • Consistently demonstrates our It's My Pleasureservice philosophy by identifying and seizing each golden opportunity to exceed guest expectationsSkills/QualificationsEducation:
    • High School diplomaCertifications / Licenses:
      • TIPS, or similar approved, alcohol server training certification (as required)Experience:
        • Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.Additional Skills:
          • Ability to multi-task
          • Ability to communicate effectively, both written and oral
          • Bilingual (Spanish & English) preferred, depending on geographic market
          • Ability to work the shifts required for the position
          • Ability to learn and adhere to Brand & Baywood Hotels' standards
          • Ability to take information from various sources and determine a responsible course of action
          • Ability to understand interdepartmental relationships
          • Ability to operate office equipment and industry specific software (PMS)
          • Ability to remain calm during stressful situationsPhysical Demands
            • Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
            • Sitting: Rarely
            • Bending, Stooping, Reaching: Occasionally
            • Lifting, Push/Pull: 40 lbs infrequently
            • Driving: Rarely
            • Traveling: None Environmental Conditions:
              • Inside: Protection from weather conditions but not temperature changes Edit jobStatus: PausedView public job pageDetailsCreated: June 6, 2021Views: 1,106Candidates: 388 totalAdd a candidateFind candidatesBudgetJob Budget: $50.00 monthlyCost: $0.00Edit job budgetJob Type: Full-timePay: $12.00 - $18.00 per hourBenefits:
                • 401(k)
                • Dental insurance
                • Employee discount
                • Health insurance
                • Life insurance
                • Paid time off
                • Referral program
                • Vision insuranceSchedule:
                  • 10 hour shift
                  • 8 hour shift
                  • Day shift
                  • Holidays
                  • Night shift
                  • On call
                  • Overtime
                  • Weekend availabilitySupplemental Pay:
                    • Bonus pay
                    • TipsEducation:
                      • High school or equivalent (Preferred)Experience:
                        • Hotel experience: 1 year (Required)Work Location:
                          • One locationWork Remotely:
                            • NoWork Location: One location

Keywords: Springhill Suites, Alexandria , Front Desk Agents/Guest Services/Night Auditors- Different Shifts Available, Accounting, Auditing , Alexandria, Virginia