Collection Specialist

Company: Thriveworks
Location: Fredericksburg
Posted on: February 25, 2021

Job Description:

Thriveworks is seeking a Collection Specialist to join our growing team! Our mission here at Thriveworks is to help people live happy, successful lives. We believe that everyone can find value in working with a mental health professional and strive to ensure people all across the US have that very opportunity.Responsibilities* Monitor accounts to identify overdue payments * Investigate historical data for each debt* Contact client to collect balances on accounts* Process payments and refunds* Resolve payment disputes between counselors, clients, and insurance companies* Monitor payments entered into EHR system by counselors and independently resolve issues that arise* Update account status records and collection efforts* Keep accurate records and report collection activity * Adhere to HIPAA laws* Protect patients' rights by maintaining confidentiality of personal and financial informationThis is a full time, benefited position based out of our Fredericksburg, VA Corporate Headquarters. Opportunity to be full time remote for the right candidate.Requirements* Associate's degree in related field* 3-5 years Experience with patient collections, preferred in the mental health or collection agency for medical debt * A firm grasp of web-based billing software or Electronic Health Systems* Excellent verbal and written communication skills* An above average aptitude with internet/computer use* Must be energetic, with a positive attitude* Must have excellent problem solving abilities* Must be very detail oriented* Must be self-starting, able to work well independently* Must be able to learn new concepts and processes quickly* Must act, speak, and dress professionallyPreferred Requirements* Bachelor's degree* Experience with medical collection agency or mental health collections with productivity metricsBenefits* $16.15 hourly rate; non-negotiable* An amazing team culture* Professional development & advancement opportunities* 401K with 3% employer match* Healthcare, Dental, Vision, and life insurance benefits* Professional EAP program for team member & household* Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident InsuranceSuccessful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, of which focus on the ability and willingness to adapt, raise the bar, act with integrity, achieve our goals, and work well together. If you think you fit the bill and belong on our team, apply today!

Keywords: Thriveworks, Alexandria , Collection Specialist, Accounting, Auditing , Fredericksburg, Virginia